Vaccination Service Contact Centre Extension

Public Services Delivery Scotland
Scotland
Open procedure
1 April 2026 to 31 March 2027

Extension of an existing virtual contact centre service supporting the Test, Trace, Isolate and Support (TTIS) programme. The service provides operational capacity for vaccination-related enquiries and contact tracing activities as part of the national pandemic response infrastructure.

Open the official notice

Awarded value: £300k; As published
Published: 21 May 2026
Awarded: 1 April 2026; 8x8
Contract length: 12 months; Ends 31 March 2027

What the contract covers

Services contract

Provision of virtual contact centre services to support national public health vaccination programmes and pandemic response contact tracing operations.

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 12 months
Contract dates: 1 April 2026 to 31 March 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72000000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalExtension of virtual contact centre for contact tracing and vaccination service

Lifecycle

Published
21 May 2026
Contract awardedto 8x8
1 April 2026
Contract starts
1 April 2026
Contract ends
31 March 2027

The buyer

Public Services Delivery Scotland

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Contact centre outsourcing contracts, 24 months: Locked

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Contact details

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Website: Locked
Address: Locked

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The supplier

8x8

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/3620048/vaccination-service-contact-centre-extension
Buyer reference: org-37
Open contracting ID: ocds-r6ebe6-0000831492
Last checked: 5 November 2026

Public Services Delivery Scotland. Vaccination Service Contact Centre Extension. Contract award, 21 May 2026. BidSkim, https://bidskim.com/tender/3620048/vaccination-service-contact-centre-extension (accessed 5 November 2026).