Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1

London Borough of Barnet
London
Selective procedure
1 October 2026 to 30 September 2029

The contract involves the full outsourcing of customer service operations, focusing on citizen experience management. The service is delivered under the CCS framework for citizen experience, requiring the provider to manage end-to-end customer interactions and service delivery standards over the contract term.

Open the official notice

Awarded value: £5.2m; As published
Published: 26 May 2026
Awarded: 22 May 2026; Charles Novacroft Direct Limited
Contract length: 36 months; Ends 30 September 2029

What the contract covers

Framework call-off

Provision of fully outsourced customer service operations to manage citizen experience and public-facing support functions for a local authority.

Provision of a fully outsourced Customer Services

Terms and requirements

Contract type: Framework call-off
Procedure: Selective procedure
Initial term: 36 months
Extensions: 24 months
Longest it can run: 60 months
Contract dates: 1 October 2026 to 30 September 2029
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 79000000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalFully outsourced council customer services

Lifecycle

Published
26 May 2026
Contract awardedto Charles Novacroft Direct Limited
22 May 2026
Contract starts
1 October 2026
Contract ends
30 September 2029

The buyer

London Borough of Barnet

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Email: Locked
Phone: Locked
Address: Locked

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The supplier

Charles Novacroft Direct Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Name: Locked
Email: Locked

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Cite this contract

Link: https://bidskim.com/tender/3621654/provision-of-customer-services-mini-competition-under-ccs-rm6295-outsourced-serv
Buyer reference: 1010982866
Open contracting ID: ocds-h6vhtk-06a2ea
Last checked: 5 November 2026

London Borough of Barnet. Provision of Customer Services, mini competition under CCS RM6295 Outsourced Services Framework Lot 1. Contract award, 26 May 2026. BidSkim, https://bidskim.com/tender/3621654/provision-of-customer-services-mini-competition-under-ccs-rm6295-outsourced-serv (accessed 5 November 2026).