Provision of complaint investigators and independent persons for the investigation and review of complaints

Barnsley Metropolitan Borough Council
Yorkshire and the Humber
Open procedure
1 October 2026 to 30 September 2028

The contract requires the supply of experienced investigators and independent persons to conduct formal reviews and investigations into council service complaints. The scope specifically covers statutory responsibilities within children and adult social care, requiring expertise in regulatory complaint handling procedures and panel participation.

Open the official notice

Awarded value: £240k; As published
Published: 28 May 2026
Awarded: 31 July 2026; RRC
Contract length: 24 months; Ends 30 September 2028

What the contract covers

Services contract

Provision of independent complaint investigators and review panel members for statutory investigations across children and adult social care services.

Provision of experienced complaint Investigators and Independent Persons (including review panel members) in the areas of all Council Services particularly in, Children and Adult Social Care services where Statutory responsibilities exist

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 24 months
Extensions: 12 months + 12 months
Longest it can run: 48 months
Contract dates: 1 October 2026 to 30 September 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Category: Services
CPV codes: 79720000, 79111000, 79410000

Services in this contract

Independent complaint investigations, review panels and Regulation 44 visitsMain service£100k typicalComplaint investigators and independent persons including review panel members

Lifecycle

Published
28 May 2026
Contract awardedto RRC
31 July 2026
Contract starts
1 October 2026
Contract ends
30 September 2028

The buyer

Barnsley Metropolitan Borough Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Regulation 44 visits contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The supplier

RRC

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3623036/provision-of-complaint-investigators-and-independent-persons-for-the-investigati
Buyer reference: P574
Open contracting ID: ocds-h6vhtk-06a752
Last checked: 5 November 2026

Barnsley Metropolitan Borough Council. Provision of complaint investigators and independent persons for the investigation and review of complaints. Contract award, 28 May 2026. BidSkim, https://bidskim.com/tender/3623036/provision-of-complaint-investigators-and-independent-persons-for-the-investigati (accessed 5 November 2026).