Warmer Homes, Advice & Money (WHAM) model

Wales & West Utilities Limited
South West
Direct award
24 July 2026 to 31 March 2028

Delivery of the WHAM project across Bristol, Bath, Northeast Somerset, and North Somerset. Services include personalised energy advice, home visits, community outreach, and fuel poverty awareness training for frontline staff. The model utilizes three part-time caseworkers and one specialist Somali-speaking energy caseworker to provide culturally appropriate support and strengthen referral pathways for households in fuel poverty.

Open the official notice

Awarded value: £600k; As published
Published: 2 June 2026
Awarded: 2 June 2026; Centre for Sustainable Energy
Contract length: 20 months; Ends 31 March 2028

What the contract covers

Service contract

Provision of fuel poverty support services, including energy advice, holistic casework, and practitioner training for vulnerable and low-income households.

Co-ordinated, in-depth support for vulnerable and low-income households experiencing fuel poverty to improve income, energy efficiency, energy confidence and overall wellbeing
Personalised energy advice and holistic casework to households living in fuel poverty
Phone and email advice, home visits and community-based outreach such as advice surgeries, events and group sessions
Fuel poverty awareness training for frontline practitioners

Terms and requirements

Contract type: Service contract
Procedure: Direct award
Initial term: 21 months
Contract dates: 24 July 2026 to 31 March 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Suitable for charities and social enterprises: Yes
CPV codes: 80330000

Services in this contract

Home energy advice servicesMain service£478k typicalFuel poverty energy advice and casework for vulnerable households

Lifecycle

Published
2 June 2026
Contract awardedto Centre for Sustainable Energy
2 June 2026
Contract starts
24 July 2026
Contract ends
31 March 2028

The buyer

Wales & West Utilities Limited

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The supplier

Centre for Sustainable Energy

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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3624676/warmer-homes-advice-and-money-wham-model
Buyer reference: WWU1580
Open contracting ID: ocds-h6vhtk-06abc8
Last checked: 5 November 2026

Wales & West Utilities Limited. Warmer Homes, Advice & Money (WHAM) model. Contract award, 2 June 2026. BidSkim, https://bidskim.com/tender/3624676/warmer-homes-advice-and-money-wham-model (accessed 5 November 2026).