Fuel Poverty and Energy Affordability

Provision of community-based energy advice, fuel poverty support, and household energy efficiency services for vulnerable customers in Devon and Torbay.

• Deliver trusted, high-quality in-person energy support for vulnerable customers and communities across Devon and Torbay through home visits, hub drop-ins, Energy Advice Centres, community events and specialist clinics.
• Provide timely, practical assistance including carbon monoxide safety guidance and early conversations supporting the transition to a net zero future.
• Provide tailored household support including carbon monoxide safety, Priority Services Register engagement, personalised energy efficiency advice and energy triage.
• Support access to emergency provision, keep-warm resources and onward referrals, including Fire and Rescue Service visits and gas safety interventions where required.

Terms and requirements

Procedure

Direct award

Initial term

24 months

Contract dates

7 August 2026 to 31 May 2028

Certifications asked for

None stated

Lots

1

Suitable for SMEs

Not stated

Suitable for charities and social enterprises

Yes

CPV codes

80330000

Services in this contract

• Home energy advice servicesMain service£478k typicalIn-person energy advice for vulnerable households across Devon and Torbay

Lifecycle

1. Published
   4 June 2026
2. Contract awardedto Sustainable Community Solutions Limited
   4 June 2026
3. Contract starts
   7 August 2026
4. Contract ends
   31 May 2028