Energy One Stop Shop - Crisis, Prevention and Retrofit Readiness

Wales & West Utilities Limited
South West
Direct award
24 July 2026 to 31 March 2028

The project delivers holistic energy support across Plymouth, including crisis intervention, structured casework, and home visits to address fuel poverty, cold homes, and energy insecurity. Services include energy efficiency advice, CO safety awareness, Priority Services Register promotion, and training for frontline professionals to identify fuel poverty. The delivery model integrates on-site support via a dedicated hub with community-based outreach and advocacy to improve household financial stability and living conditions.

Open the official notice

Awarded value: £600k; As published
Published: 4 June 2026
Awarded: 4 June 2026; Pec Trust
Contract length: 20 months; Ends 31 March 2028

What the contract covers

Service contract

Provision of community-based energy advice, fuel poverty support, and household retrofit guidance services for vulnerable residents and local communities.

Crisis support, preventative advice, in-depth casework and community-focused energy awareness for households across Plymouth facing or at risk of fuel poverty, cold homes and energy insecurity
Co-ordinated support addressing low income, high energy costs and poor energy efficiency
On-site advice through the PEC Home Hub, structured casework, targeted home visits and drop-ins across health and community venues, and campaigns focused on cold, damp and mould
Advice and interventions concerning energy bills, arrears, affordability, energy efficiency, CO safety, the Priority Services Register, and cold, damp and unhealthy housing conditions
Structured casework and advocacy
Proactive outreach, citywide energy awareness and training for frontline workers to recognise and respond to signs of fuel poverty earlier

Terms and requirements

Contract type: Service contract
Procedure: Direct award
Initial term: 22 months
Contract dates: 24 July 2026 to 31 March 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Suitable for charities and social enterprises: Yes
CPV codes: 80330000

Services in this contract

Home energy advice servicesMain service£478k typicalEnergy one stop shop: fuel poverty advice, casework and outreach for Plymouth households

Lifecycle

Published
4 June 2026
Contract awardedto Pec Trust
4 June 2026
Contract starts
24 July 2026
Contract ends
31 March 2028

The buyer

Wales & West Utilities Limited

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Energy efficiency advice contracts, 24 months: Locked

Buys most

Contact details

Email: Locked
Address: Locked

See everything Wales & West Utilities Limited buys

The supplier

Pec Trust

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Email: Locked
Website: Locked

See everything Pec Trust has won

Similar energy efficiency advice contracts and prices

7 energy efficiency advice contracts were awarded in the South West in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/3625539/energy-one-stop-shop-crisis-prevention-and-retrofit-readiness
Buyer reference: WWU1581
Open contracting ID: ocds-h6vhtk-06adb2
Last checked: 4 November 2026

Wales & West Utilities Limited. Energy One Stop Shop - Crisis, Prevention and Retrofit Readiness. Contract award, 4 June 2026. BidSkim, https://bidskim.com/tender/3625539/energy-one-stop-shop-crisis-prevention-and-retrofit-readiness (accessed 4 November 2026).