Provision of PALS & Complaints Contact Centre Service

Attain Health Management Services Ltd
East of England
1 April 2026 to 30 September 2029

The service provides dedicated call handling and contact centre support for PALS and patient complaints to facilitate timely resolution of issues. The contract covers the operational management of patient enquiries and feedback channels within a clinical commissioning environment.

Open the official notice

Awarded value: £11.4m; As published
Published: 8 June 2026
Awarded: 1 April 2026; East of England Ambulance NHS Trust - Commercial Services [CallE
Contract length: 42 months; Ends 30 September 2029

What the contract covers

Call-off contract

Provision of outsourced patient advice, liaison service, and complaints handling contact centre services for healthcare organisations and integrated care boards.

PALS and Complaints call handling/contact centre services
Facilitation of timely effective response and resolution of patient issues

Terms and requirements

Contract type: Call-off contract
Initial term: 42 months
Contract dates: 1 April 2026 to 30 September 2029
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 79510000, 79511000, 79512000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalOutsourced PALS and complaints call handling contact centre for an ICB

Lifecycle

Published
8 June 2026
Contract awardedto East of England Ambulance NHS Trust - Commercial Services [CallE
1 April 2026
Contract starts
1 April 2026
Contract ends
30 September 2029

The buyer

Attain Health Management Services Ltd

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

East of England Ambulance NHS Trust - Commercial Services [CallE

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

See everything East of England Ambulance NHS Trust - Commercial Services [CallE has won

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Cite this contract

Link: https://bidskim.com/tender/3626608/provision-of-pals-and-complaints-contact-centre-service
Buyer reference: tender_493534/1608633
Open contracting ID: ocds-b5fd17-5e7909ee-6916-44d3-ab67-cbe3a4648a23
Last checked: 5 November 2026

Attain Health Management Services Ltd. Provision of PALS & Complaints Contact Centre Service. Contract award, 8 June 2026. BidSkim, https://bidskim.com/tender/3626608/provision-of-pals-and-complaints-contact-centre-service (accessed 5 November 2026).