003498 - Spektrix - Cultural ticketing system

Durham County Council
North East
Selective procedure
1 May 2026 to 30 April 2029

Implementation and ongoing support of a unified ticketing and CRM platform across three distinct cultural venues: Gala Durham, Empire Consett, and Bishop Auckland Town Hall. The system must integrate ticketing functionality with marketing and fundraising tools to manage venue operations and patron relationships.

Open the official notice

Awarded value: £217k; As published
Published: 7 July 2026
Awarded: 30 April 2026; Spektrix
Contract length: 36 months; Ends 30 April 2029

What the contract covers

System provision contract

Provision of a cloud-based ticketing, marketing, fundraising, and customer relationship management software solution for cultural venues and arts organisations.

Ticketing system for Gala Durham, Empire Consett and Bishop Auckland Town Hall
Marketing system for Gala Durham, Empire Consett and Bishop Auckland Town Hall
Fundraising system for Gala Durham, Empire Consett and Bishop Auckland Town Hall
Relationship management system for Gala Durham, Empire Consett and Bishop Auckland Town Hall

Terms and requirements

Contract type: System provision contract
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 1 May 2026 to 30 April 2029
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Goods
CPV codes: 48100000

Services in this contract

Venue ticketing and box office systemsMain service£87k typicalSpektrix ticketing, marketing, fundraising and relationship system for three cultural venues

Lifecycle

Published
7 July 2026
Contract awardedto Spektrix
30 April 2026
Contract starts
1 May 2026
Contract ends
30 April 2029

The buyer

Durham County Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Box office software contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Address: Locked

See everything Durham County Council buys

The supplier

Spektrix

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Spektrix has won

Similar box office software contracts and prices

4 box office software contracts were awarded in the North East in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/3635745/003498-spektrix-cultural-ticketing-system
Buyer reference: OPEN20261020
Open contracting ID: ocds-b5fd17-2ded760a-f6e5-4e79-8bb8-32f99a1c469b
Last checked: 5 November 2026

Durham County Council. 003498 - Spektrix - Cultural ticketing system. Contract award, 7 July 2026. BidSkim, https://bidskim.com/tender/3635745/003498-spektrix-cultural-ticketing-system (accessed 5 November 2026).