Back Office Processing of PCNs

North Northamptonshire Council
East of England
Selective procedure
1 June 2026 to 31 May 2028

The service covers end-to-end processing of Penalty Charge Notices and bus lane enforcement, including online payment portals, evidence viewing, and financial reconciliation. The provider must manage multi-channel payment methods, including postal, telephone, and web, and handle statutory mail dispatch. A manned call centre is required Monday to Friday, 9:00 to 17:00, alongside an optional 24/7 automated IVR payment engine. The solution must be inclusive of all necessary software for reporting and financial management.

Open the official notice

Awarded value: £309k; As published
Published: 8 July 2026
Awarded: 31 July 2026; Bramble Hub Limited
Contract length: 24 months; Ends 31 May 2028

What the contract covers

Services contract

Provision of back office processing services for penalty charge notices, including payment handling, correspondence management, and customer support.

Processing of Penalty Charge Notices issued under the Traffic Management Act 2004 and for Bus Lane Enforcement
Online payments and appeals
Evidence and photos viewable by motorist online
Reconciliation and banking of penalty payments, including banking penalty income directly into the Council account and reconciliation of funds cleared into a dedicated account
Mail despatch of statutory notices and correspondence replies enclosed and mailed first class
Monthly standard performance reports including a financial income statement report
Manned call centre Monday to Friday 09:00 to 17:00
Optional, where applicable, 24/7 automated Interactive Voice Response (IVR touch-tone) payment engine
All relevant software

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 24 months
Contract dates: 1 June 2026 to 31 May 2028
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 98351110

Services in this contract

Civil parking enforcement and PCN processingMain service£1.3m typicalBack-office processing of parking and bus lane penalty charge notices

Lifecycle

Published
8 July 2026
Contract awardedto Bramble Hub Limited
31 July 2026
Contract starts
1 June 2026
Contract ends
31 May 2028

The buyer

North Northamptonshire Council

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The supplier

Bramble Hub Limited

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Cite this contract

Link: https://bidskim.com/tender/3636304/back-office-processing-of-pcns
Buyer reference: NNC Traffic Enforcement
Open contracting ID: ocds-b5fd17-91da9f2a-6806-442f-b637-85b3eac2c2af
Last checked: 5 November 2026

North Northamptonshire Council. Back Office Processing of PCNs. Contract award, 8 July 2026. BidSkim, https://bidskim.com/tender/3636304/back-office-processing-of-pcns (accessed 5 November 2026).