Online peer-to-peer and student-to-staff asynchronous chat platform, and virtual community platform

University of South Wales
Wales
Open procedure
1 October 2026 to 30 September 2029

The platform must facilitate moderated one-to-one messaging between prospective students, student ambassadors, and staff, alongside community-based discussion spaces. It requires full integration with existing UK higher-education admissions ecosystem platforms to support the applicant journey from initial enquiry through to enrolment. The solution must be scalable and provide robust analytics and reporting functionality.

Open the official notice

Awarded value: £193k; As published
Published: 15 July 2026
Awarded: 10 September 2026; Unibuddy Limited
Contract length: 36 months; Ends 30 September 2029

What the contract covers

Software as a service / cloud platform subscription

Provision of a secure, cloud-based peer-to-peer chat and virtual community platform to support student recruitment and engagement journeys.

Secure, scalable, cloud-based online peer-to-peer asynchronous chat platform
Associated virtual community functionality
Moderated one-to-one messaging and community-based discussion spaces enabling prospective students to engage directly with trained current students (“student ambassadors”) and staff
Integration with external platforms used within the UK higher-education admissions ecosystem supporting the full applicant journey from early enquiry through to enrolment

Terms and requirements

Contract type: Software as a service / cloud platform subscription
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months
Longest it can run: 48 months
Contract dates: 1 October 2026 to 30 September 2029
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Category: Services
CPV codes: 72268000

Services in this contract

Student recruitment and admissions platformsMain service£86k typicalPeer-to-peer chat and virtual community platform for prospective students

Lifecycle

Published
15 July 2026
Contract awardedto Unibuddy Limited
10 September 2026
Contract starts
1 October 2026
Contract ends
30 September 2029

The buyer

University of South Wales

Type: Locked
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Recorded value: Locked
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Higher education CRM contracts, 24 months: Locked

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Contact details

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The supplier

Unibuddy Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3638491/online-peer-to-peer-and-student-to-staff-asynchronous-chat-platform-and-virtual
Buyer reference: 2091
Open contracting ID: ocds-h6vhtk-06cbc6
Last checked: 5 November 2026

University of South Wales. Online peer-to-peer and student-to-staff asynchronous chat platform, and virtual community platform. Contract award, 15 July 2026. BidSkim, https://bidskim.com/tender/3638491/online-peer-to-peer-and-student-to-staff-asynchronous-chat-platform-and-virtual (accessed 5 November 2026).