Contract awardedWeb analytics

Session Recording and Heatmapping Analytics

Social Security Scotland
Scotland
Open procedure

Subscription to a screen recording and heatmapping analytics platform specifically for monitoring user journeys on online application forms. The service provides insights into user behaviour and form completion patterns to support digital service improvement.

Open the official notice

Awarded value: £14k; As published
Published: 30 March 2026
Awarded: 26 February 2026; Computacenter
Contract length: Not stated

What the contract covers

Subscription contract

Provision of session recording and heatmapping analytics software subscriptions to monitor and optimize user interaction with online application forms.

Provision of Session Recording and Heatmapping Analytics
Purchase of a subscription for a Screen Recording and Heat Mapping Analytics package for the Social Security Scotland online application forms

Terms and requirements

Contract type: Subscription contract
Procedure: Open procedure
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72000000, 48461000

Services in this contract

Web analyticsMain service£76k typicalSession recording and heatmap analytics subscription for online application forms

Lifecycle

Published
30 March 2026
Contract awardedto Computacenter
26 February 2026
Contract starts
Contract endsEnd date not published

The buyer

Social Security Scotland

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Web analytics contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The supplier

Computacenter

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

Contact details

Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/365638/session-recording-and-heatmapping-analytics
Buyer reference: S/25/113
Open contracting ID: ocds-r6ebe6-0000827825
Last checked: 5 November 2026

Social Security Scotland. Session Recording and Heatmapping Analytics. Contract award, 30 March 2026. BidSkim, https://bidskim.com/tender/365638/session-recording-and-heatmapping-analytics (accessed 5 November 2026).