Retail Telecommunications Maintenance Services Extension and Associated Renewal Works

East Midlands Railway
Direct award
28 August 2026 to 27 August 2027

Maintenance of customer information and passenger announcement systems, including 24/7 fault support, asset management, and preventative maintenance. Includes specific renewal works: display upgrades at 10 stations, PAPC replacements at 25 stations, screen replacements at Newark Castle and Mansfield, and microphone installation at Burton station.

Open the official notice

Awarded value: Not published
Published: 31 July 2026
Awarded: 31 July 2026; Hitachi Rail
Contract length: 12 months; Ends 27 August 2027

What the contract covers

Contract extension

Provision of maintenance, repair, and renewal services for railway customer information and passenger announcement telecommunications infrastructure and associated hardware systems.

Planned preventative maintenance
Corrective and reactive maintenance
24/7 fault support and helpdesk services
Asset management and reporting
Replacement and renewal of identified CIS and PA assets
Installation and commissioning of specified renewal works
Display renewals at 10 EMR stations
PAPC replacements at 25 EMR stations
Screen replacements at Newark Castle and Mansfield stations
Burton station roaming microphone installation

Terms and requirements

Contract type: Contract extension
Procedure: Direct award
Initial term: 12 months
Contract dates: 28 August 2026 to 27 August 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 32500000, 48813000, 50000000, 51311000

Services in this contract

Real-time passenger information systems and displaysMain service£271k typicalMaintenance and renewal of station customer information systems and displays
Public address and voice alarm (PAVA) systems£64k typicalMaintenance and renewal of station passenger announcement systems, PAPCs and roaming microphones

Lifecycle

Published
31 July 2026
Contract awardedto Hitachi Rail
31 July 2026
Contract starts
28 August 2026
Contract ends
27 August 2027

The buyer

East Midlands Railway

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Contact details

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Address: Locked

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The supplier

Hitachi Rail

Contracts won, 24 months: Locked
Value won, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3849700/retail-telecommunications-maintenance-services-extension-and-associated-renewal
Buyer reference: Not published
Open contracting ID: ocds-h6vhtk-06d949
Last checked: 5 November 2026

East Midlands Railway. Retail Telecommunications Maintenance Services Extension and Associated Renewal Works. Contract award, 31 July 2026. BidSkim, https://bidskim.com/tender/3849700/retail-telecommunications-maintenance-services-extension-and-associated-renewal (accessed 5 November 2026).