Passenger Assist Contact Handling

Transport for London
London
Selective procedure
21 July 2026 to 20 January 2031

Passenger assistance contact handling services managed via a call-off contract running from July 2026 to January 2031, providing specialized telephone answering support for public transport passengers.

Open the official notice

Awarded value: £100k; As published
Published: 10 August 2026
Awarded: 19 June 2026; Journeycall Ltd
Contract length: 54 months; Ends 20 January 2031

What the contract covers

Call-Off contract

Provision of telephone answering and contact handling services for passenger assistance operations.

Passenger Assistance Contact Handling Services

Terms and requirements

Contract type: Call-Off contract
Procedure: Selective procedure
Initial term: 54 months
Contract dates: 21 July 2026 to 20 January 2031
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 79510000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalPassenger assistance contact handling call-off for TfL

Lifecycle

Published
10 August 2026
Contract awardedto Journeycall Ltd
19 June 2026
Contract starts
21 July 2026
Contract ends
20 January 2031

The buyer

Transport for London

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Journeycall Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3852629/passenger-assist-contact-handling
Buyer reference: TfL 97170
Open contracting ID: ocds-b5fd17-7dc892a6-2125-4296-8a07-b59d93e2f5ae
Last checked: 5 November 2026

Transport for London. Passenger Assist Contact Handling. Contract award, 10 August 2026. BidSkim, https://bidskim.com/tender/3852629/passenger-assist-contact-handling (accessed 5 November 2026).