Institute for Customer Service Membership

National Nuclear Laboratory
Direct award
1 February 2027 to 31 January 2032

Corporate membership of The Institute of Customer Service providing access to the UK Customer Satisfaction Index, independent research, specialist training, best practice resources, and benchmarking history to support ongoing customer experience development.

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Awarded value: £54k; As published
Published: 25 August 2026
Awarded: 25 August 2026; The Institute of Customer Service
Contract length: 60 months; Ends 31 January 2032

What the contract covers

Membership contract

Provision of corporate membership and benchmarking services for customer service improvement and development.

Benchmark customer performance against recognised national standards using the UK Customer Satisfaction Index (UKCSI)
Access to independent research, specialist training, best practice resources and a professional network

Terms and requirements

Contract type: Membership contract
Procedure: Direct award
Initial term: 60 months
Contract dates: 1 February 2027 to 31 January 2032
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 98112000

Services in this contract

Performance and cost benchmarkingMain service£53k typicalInstitute of Customer Service membership with UKCSI benchmarking

Lifecycle

Published
25 August 2026
Contract awardedto The Institute of Customer Service
25 August 2026
Contract starts
1 February 2027
Contract ends
31 January 2032

The buyer

National Nuclear Laboratory

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The supplier

The Institute of Customer Service

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Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3861336/institute-for-customer-service-membership
Buyer reference: NNLC810
Open contracting ID: ocds-h6vhtk-06eb93
Last checked: 5 November 2026

National Nuclear Laboratory. Institute for Customer Service Membership. Contract award, 25 August 2026. BidSkim, https://bidskim.com/tender/3861336/institute-for-customer-service-membership (accessed 5 November 2026).