Out-of-Hour Emergency Service for households who are at risk of homelessness

Oldham Council
North West
Open procedure
1 January 2027 to 31 December 2029

Telephone-based emergency housing advice and support for households at risk of homelessness outside standard office hours: weekdays from 5pm to 9am overnight, and 24 hours on Saturdays, Sundays and bank holidays. The service supports statutory homelessness responsibilities.

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Closes in 12 days· 16 November 2026

Estimated value: £750k; Buyer estimate
Published: 27 September 2026
Deadline: 16 November 2026; 12 days left
Contract length: 36 months; Ends 31 December 2029

What the contract covers

Services contract

Provision of out-of-hours homelessness advice and emergency housing options telephone support for households at risk of homelessness.

Operate a Statutory Out of Hours Homelessness Service
Telephone-based emergency housing options service
Triage telephone calls
Undertake a mini assessment
Secure temporary accommodation
Place the household into the accommodation
Keep up to date records of any customer contact
Complete a detailed handover document
Signpost residents to relevant organisations
Attend monthly monitoring meetings with the Council along with reports

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months + 12 months
Longest it can run: 60 months
Contract dates: 1 January 2027 to 31 December 2029
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 79512000, 98341000, 79510000, 98340000

Services in this tender

Homelessness prevention and housing adviceMain service£151k typicalOut-of-hours telephone homelessness assessment and emergency housing options service

Lifecycle

Published
27 September 2026
Deadline for bids12 days left
16 November 2026
Contract awardedUsually published within a few months
Contract starts
1 January 2027

The buyer

Oldham Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Open housing options tenders: Locked

Buys most

Contact details

Email: Locked
Address: Locked

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Cite this tender

Link: https://bidskim.com/tender/3871500/out-of-hour-emergency-service-for-households-who-are-at-risk-of-homelessness
Buyer reference: DN831015
Open contracting ID: ocds-h6vhtk-077b0d
Last checked: 4 November 2026

Oldham Council. Out-of-Hour Emergency Service for households who are at risk of homelessness. Tender, 27 September 2026. BidSkim, https://bidskim.com/tender/3871500/out-of-hour-emergency-service-for-households-who-are-at-risk-of-homelessness (accessed 4 November 2026).