Customer Care (Security) Services within Emergency Housing and Resettlement Service

Blackpool Coastal Housing
North West
Open procedure
13 March 2027 to 12 March 2029

Security and customer care services across multiple residential sites including William Lyons House (14 young people) and emergency housing for homeless families and singles. Officers manage front desk access, conduct safety and welfare checks, monitor CCTV, handle challenging behavior, respond to emergencies such as fire alarms, and complete out-of-hours admissions across 2 and 3-story accommodation blocks.

Open the official notice

Closed· 4 November 2026

Estimated value: £1.5m; Buyer estimate
Published: 29 September 2026
Deadline: 4 November 2026; Closed
Contract length: 24 months; Ends 12 March 2029

What the contract covers

Services contract

Provision of specialized customer care and security services for emergency housing and supported accommodation facilities for vulnerable individuals

Maintain the security of the building, manage the front door, not allowing visitors within the agreed time periods, carry out building safety checks, monitor the CCTV, respond to any emergency situations and record building information within the appropriate record books
Liaise with the young people, defuse any challenging situations and deal with the young people in a friendly and effective manner
Carry out building safety checks, welfare checks, carry out any out of hours booking in of new residents, review CCTV, responding to any breach of rules as required within agreed procedures, deal with emergency situations including responding to fire alarm activations, responding to safeguarding concerns and record all information within the required record books
Carry out emergency admissions as set within the agreed admission procedures

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months + 12 months + 12 months
Longest it can run: 72 months
Contract dates: 13 March 2027 to 12 March 2029
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Category: Services
CPV codes: 79342300, 79713000, 79715000

Services in this tender

Residential concierge and accommodation securityMain service£891k typicalCustomer care security officers in emergency housing and supported accommodation, including front door and CCTV

Lifecycle

Published
29 September 2026
Deadline for bidsClosed
4 November 2026
Contract awardedUsually published within a few months
Contract starts
13 March 2027

The buyer

Blackpool Coastal Housing

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Open concierge security tenders: Locked

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Contact details

Email: Locked
Website: Locked
Address: Locked

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Cite this tender

Link: https://bidskim.com/tender/3872166/customer-care-security-services-within-emergency-housing-and-resettlement-servic
Buyer reference: DN830873
Open contracting ID: ocds-h6vhtk-077cca
Last checked: 5 November 2026

Blackpool Coastal Housing. Customer Care (Security) Services within Emergency Housing and Resettlement Service. Tender, 29 September 2026. BidSkim, https://bidskim.com/tender/3872166/customer-care-security-services-within-emergency-housing-and-resettlement-servic (accessed 5 November 2026).