Open tenderFind a TenderNHS 111

Provision of 111-2 Service

Avon and Wiltshire Mental Health Partnership NHS trust
Open procedure
1 April 2027 to 31 March 2030

Delivery of an integrated call handling element for the NHS 111 Mental Health Crisis Response Service (111 Option 2) across adult and children/young people pathways, operating 24/7. The provider is solely responsible for access, triage, and call management while collaborating within a matrix management model alongside urgent care, emergency services, and clinical assessment teams.

Open the official notice

Closes in 21 days· 2 November 2026

Estimated value: £4m; Buyer estimate
Published: 29 September 2026; Find a Tender
Deadline: 2 November 2026; 21 days left
Contract length: 36 months; Ends 31 March 2030

What the buyer is asking for

Provision of call handling, access, triage, and management services for mental health crisis response pathways.

Lifecycle

Publishedon Find a Tender
29 September 2026
Deadline for bids21 days left
2 November 2026
Contract awardedUsually published within a few months
Contract starts
1 April 2027

Similar NHS 111 contracts

South Tyneside and Sunderland GP Out of Hours and Urgent Treatment CentresNHS North East and North Cumbria Integrated Care Board · North East · £36m
Out of Hours GP Services and 111 Helpline IUCSNHS Cornwall and Isles of Scilly Integrated Care Board · South West · £53.6m
NHSWYICB - West Yorkshire Urgent Care GP OOH and Associated ServicesNHS West Yorkshire Integrated Care Board · Yorkshire and the Humber · £58.2m
North East London 111 IUC ContractNHS North East London Integrated Care Board · London · £63.9m

See the NHS 111 market: prices, buyers and who wins →

The buyer

Type: NHS and health body
NHS 111 contracts, 24 months: 1
Open NHS 111 tenders: 2
Typical NHS 111 contract: £818k

See everything Avon and Wiltshire Mental Health Partnership NHS trust buys →

How it compares

Smaller than the typical NHS 111 contract (£4.4m).

Open for 34 days, about the same as most NHS 111 tenders (34 days).

Cite this tender

Link: https://bidskim.com/tender/3872170/provision-of-111-2-service
Buyer reference: CA18282
Open contracting ID: ocds-h6vhtk-077ccd
Source: Find a Tender
Last checked: 12 October 2026

Avon and Wiltshire Mental Health Partnership NHS trust. Provision of 111-2 Service. Tender, 29 September 2026. BidSkim, https://bidskim.com/tender/3872170/provision-of-111-2-service (accessed 12 October 2026).