Customer Contact Centre

Thameslink Southern Great Northern Limited
London
Direct award
24 October 2026 to 16 October 2028

Outsourced customer contact centre and help desk services delivered in a demand-led environment. Staffing requirements vary with customer contact volumes, operational disruptions, service changes and other ad hoc or unplanned events.

Open the official notice

Awarded value: £8.4m; As published
Published: 30 September 2026
Awarded: 13 October 2026; Concentrix TSC UK Ltd
Contract length: 24 months; Ends 16 October 2028

What the contract covers

Provision of outsourced customer contact centre and help desk services with flexible staffing for passenger enquiries and operational support.

Deliver the contact help desk services
Provision of outsourced customer contact centre services

Terms and requirements

Procedure: Direct award
Initial term: 24 months
Contract dates: 24 October 2026 to 16 October 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 79342300, 79512000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalOutsourced customer contact centre for rail operator

Lifecycle

Published
30 September 2026
Contract awardedto Concentrix TSC UK Ltd
13 October 2026
Contract starts
24 October 2026
Contract ends
16 October 2028

The buyer

Thameslink Southern Great Northern Limited

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Concentrix TSC UK Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Concentrix TSC UK Ltd has won

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Cite this contract

Link: https://bidskim.com/tender/3872597/customer-contact-centre
Buyer reference: Not published
Open contracting ID: ocds-h6vhtk-077dda
Last checked: 5 November 2026

Thameslink Southern Great Northern Limited. Customer Contact Centre. Contract award, 30 September 2026. BidSkim, https://bidskim.com/tender/3872597/customer-contact-centre (accessed 5 November 2026).