Time and Motion Study

Driver and Vehicle Standards Agency
8 March 2027 to 7 March 2028

An independent study covering casework, licensing, tribunal, compliance, finance, correspondence and support processes. It will measure elapsed and active handling time, waiting, rework, hand-offs and variation; assess causes against workload and operational constraints; and provide process-, role- or team-level evidence to calculate capacity and full-time equivalent resource needs.

Open the official notice

Closed· 29 October 2026

Estimated value: Not published; No value in the notice
Published: 8 October 2026
Deadline: 29 October 2026; Closed
Contract length: 12 months; Ends 7 March 2028

What the contract covers

Service

Independent time and motion analysis of public-sector operational processes to quantify workload, handling effort, delays and workforce capacity requirements.

Independent time and motion study to establish a robust evidence base for the time, effort and resources required to deliver its principal casework, licensing, tribunal, compliance, finance, correspondence and support processes

Terms and requirements

Contract type: Service
Initial term: 12 months
Contract dates: 8 March 2027 to 7 March 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 73210000

Services in this tender

Demand and capacity modellingMain service£53k typicalTime and motion study to establish process times and FTE capacity needed for casework workload

Lifecycle

Published
8 October 2026
Deadline for bidsClosed
29 October 2026
Contract awardedUsually published within a few months
Contract starts
8 March 2027

The buyer

Driver and Vehicle Standards Agency

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

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Contact details

Email: Locked
Address: Locked

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Cite this tender

Link: https://bidskim.com/tender/3875307/time-and-motion-study
Buyer reference: T280023314
Open contracting ID: ocds-h6vhtk-0783b1
Last checked: 5 November 2026

Driver and Vehicle Standards Agency. Time and Motion Study. Tender, 8 October 2026. BidSkim, https://bidskim.com/tender/3875307/time-and-motion-study (accessed 5 November 2026).