British Sign Language Customer Information Service

Rail Delivery Group
London
Open procedure
1 April 2027 to 30 September 2028

A National Rail solution that consumes approved industry data sources, processes the information and provides BSL translations for display across digital channels, station screens and onboard screens. The scope includes both capital expenditure and ongoing operating costs.

See where to bid

Closes in 34 days· 8 December 2026

Estimated value: £1m; Buyer estimate
Published: 16 October 2026
Deadline: 8 December 2026; 34 days left
Contract length: 18 months; Ends 30 September 2028

What the contract covers

Services contract (CAPEX and OPEX)

Development and operation of British Sign Language customer information solutions for digital, station and onboard passenger channels.

National Rail British Sign Language solution that can consume approved industry data sources, process them and provide a BSL translation for display on digital channels, in station screens, and onboard screens

Terms and requirements

Contract type: Services contract (CAPEX and OPEX)
Procedure: Open procedure
Initial term: 12 months
Extensions: 12 months + 12 months
Longest it can run: 36 months
Contract dates: 1 April 2027 to 30 September 2028
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 63711000

Services in this tender

Accessibility and assistive softwareMain service£37k typicalBSL translation solution for rail customer information channels

Lifecycle

Published
16 October 2026
Deadline for bids34 days left
8 December 2026
Contract awardedUsually published within a few months
Contract starts
1 April 2027

The buyer

Rail Delivery Group

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Open accessibility software tenders: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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Cite this tender

Link: https://bidskim.com/tender/3890966/british-sign-language-customer-information-service
Buyer reference: Not published
Open contracting ID: ocds-h6vhtk-0789e8
Last checked: 4 November 2026

Rail Delivery Group. British Sign Language Customer Information Service. Tender, 16 October 2026. BidSkim, https://bidskim.com/tender/3890966/british-sign-language-customer-information-service (accessed 4 November 2026).