Tiger on Demand Call Centre Services

Cambridgeshire & Peterborough Combined Authority
East of England
Direct award
1 September 2026 to 31 August 2027

Managed call centre for demand-responsive transport (DRT) bus bookings, covering call centre functions, training of operational staff on the DRT booking system, and other relevant functions. Supplier provides, operates, monitors and maintains these service aspects to CPCA sign-off standards.

Open the official notice

Awarded value: £40k; As published
Published: 22 October 2026
Awarded: 1 September 2026; WeMove Solutions Ltd
Contract length: 12 months; Ends 31 August 2027

What the contract covers

Provision of managed call centre services and staff training for demand-responsive transport bus booking operations.

Managing a call centre
Call centre functions
Training operational staff to use the system for delivering DRT bus services
Any other relevant functions

Terms and requirements

Procedure: Direct award
Initial term: 12 months
Contract dates: 1 September 2026 to 31 August 2027
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
CPV codes: 79512000

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalManaged call centre for demand responsive bus service

Lifecycle

Published
22 October 2026
Contract awardedto WeMove Solutions Ltd
1 September 2026
Contract starts
1 September 2026
Contract ends
31 August 2027

The buyer

Cambridgeshire & Peterborough Combined Authority

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The supplier

WeMove Solutions Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/3892692/tiger-on-demand-call-centre-services
Buyer reference: CPCA/ 00032
Open contracting ID: ocds-h6vhtk-078d8f
Last checked: 5 November 2026

Cambridgeshire & Peterborough Combined Authority. Tiger on Demand Call Centre Services. Contract award, 22 October 2026. BidSkim, https://bidskim.com/tender/3892692/tiger-on-demand-call-centre-services (accessed 5 November 2026).