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Contract awardedContact centre outsourcing

NHSE440 – Request for Information - Dental Call Handling Service

Provision of a dedicated dental call handling service across Lancashire and South Cumbria. The service manages patient inquiries, triage, and signposting to dental care providers within the region to support NHS clinical access requirements.

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Awarded value
£2.9m
As published
Published
10 May 2021
Awarded
6 December 2021
FCMS (NW) Ltd
Contract length
60 months
Ends 31 March 2027

What the contract covers

Service contract

Provision of outsourced dental call handling and patient triage services for regional NHS clinical commissioning and patient support operations.

  • Dental Call Handling Service across Lancashire and South Cumbria

Terms and requirements

Contract type
Service contract
Procedure
Open procedure
Initial term
60 months
Contract dates
1 April 2022 to 31 March 2027
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
Suitable for charities and social enterprises
Yes
Category
Services
CPV codes
79512000, 85100000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto FCMS (NW) Ltd
  3. Contract starts
  4. Contract ends
The buyer

NHS Lancashire and South Cumbria Integrated Care Board

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
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Buys mostLocked
Contact details
Email
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Phone
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Website
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Address
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See everything NHS Lancashire and South Cumbria Integrated Care Board buys
The supplier

FCMS (NW) Ltd

Contracts won, 24 months
Locked
Value won, 24 months
Locked
Buyers, 24 months
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Size
Locked
Companies House number
Locked
Main buyersLocked
Contact details
Email
Locked
Website
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See everything FCMS (NW) Ltd has won

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Cite this contract

Link
https://bidskim.com/tender/43644/nhse440-invitation-to-tender-dental-call-handling-service-lancashire-and-south-c
Buyer reference
NHSE440
Open contracting ID
ocds-b5fd17-22fc2e7f-1067-42c9-abe0-b4b4ee79c8cf
Last checked
5 November 2026

NHS Lancashire and South Cumbria Integrated Care Board. NHSE440 – Request for Information - Dental Call Handling Service. Contract award, 10 May 2021. BidSkim, https://bidskim.com/tender/43644/nhse440-invitation-to-tender-dental-call-handling-service-lancashire-and-south-c (accessed 5 November 2026).