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Contract awardedFramework call-offAlarm receiving centre

Security Control Centre

The service operates as a centralised Security Control Centre (SCC) combining Alarm Receiving Centre (ARC) and Remote Video Receiving Centre (RVRC) functions. It provides 24/7 monitoring of security systems, video surveillance, and radio communications across over 800 properties, including job centres and corporate offices. The supplier must coordinate incident responses and data reporting in collaboration with existing facilities management and security guarding partners.

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Awarded value
£24.4m
As published
Published
20 December 2024
Awarded
9 December 2024
Mitie
Contract length
60 months
Ends 30 September 2030

What the contract covers

Call-off under a framework agreement

Provision of 24/7 security control centre services, including alarm monitoring, video surveillance, and emergency incident response for a national estate.

  • Operation of a Security Control Centre combining an Alarm Receiving Centre, Remote Video Receiving Centre and other centralised security functions
  • Receiving alarm notifications and monitoring Video Surveillance System images
  • Utilising radio and other communication technologies
  • Controlling the response to emergency incidents
  • Centralisation of the Authority’s security system monitoring, responses, data and reporting

Terms and requirements

Contract type
Call-off under a framework agreement
Procedure
Selective procedure
Initial term
60 months
Extensions
12 months + 12 months + 36 months
Longest it can run
120 months
Contract dates
1 October 2025 to 30 September 2030
Certifications asked for
None stated
Suitable for SMEs
Yes
Category
Services
CPV codes
35000000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Mitie
  3. Contract starts
  4. Contract ends
The buyer

Department for Work and Pensions

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The supplier

Mitie

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Cite this contract

Link
https://bidskim.com/tender/53033/security-control-centre
Buyer reference
tender_400276/1437605
Open contracting ID
ocds-b5fd17-2a8e63db-b1a5-4839-945e-64aa0ed50267
Last checked
4 November 2026

Department for Work and Pensions. Security Control Centre. Contract award, 20 December 2024. BidSkim, https://bidskim.com/tender/53033/security-control-centre (accessed 4 November 2026).