Children's Advocacy, Independent People for Children and Adults Complaints and Secure Reviews - Opening 1

Newcastle City Council
North East
25 July 2024 to 26 July 2027

Provision of independent professional services including investigating officers for stage two complaints, independent persons for complaints and secure accommodation reviews, and independent chairs and panellists for stage three statutory social care complaints. This flexible procurement agreement supports statutory social care processes through the appointment of independent external specialists to ensure impartial oversight and compliance with statutory review requirements.

Open the official notice

Awarded value: Not published; No value in the notice
Published: 15 April 2024
Awarded: 25 July 2024
Contract length: 36 months; Ends 26 July 2027

What the contract covers

Flexible procurement agreement

Provision of independent social care investigation, complaints review, and secure accommodation panel services for children and adult social services.

Investigating officers for children and adult stage two complaints
Independent persons for children and adult stage two complaints
Independent chairs for stage three statutory children’s social care complaints
Independent panellists for stage three statutory children’s social care complaints
Independent persons for secure accommodation reviews

Lot	Estimated value	SMEs
Lot 1	Not stated	Not stated
Investigating Officers (IO) (Children and Adult Stage 2 Complaints)	Not stated	Not stated
Independent Persons (IP) (Children and Adult Stage Two Complaints)	Not stated	Not stated
Independent Chairs for Stage Three Statutory Children's Social Care Complaints	Not stated	Not stated
Independent Panellists for Stage Three Statutory Children's Social Care Complaints	Not stated	Not stated
Independent Persons for Secure Accommodation Reviews	Not stated	Not stated

Terms and requirements

Contract type: Flexible procurement agreement
Contract dates: 25 July 2024 to 26 July 2027
Certifications asked for: None stated
Lots: 6
Suitable for SMEs: Not stated
Category: Services
CPV codes: 85000000

Services in this contract

Independent complaint investigations, review panels and Regulation 44 visitsMain service£100k typicalInvestigating officers, independent persons and panellists for social care complaints

Lifecycle

Published
15 April 2024
Contract awarded
25 July 2024
Contract starts
25 July 2024
Contract ends
26 July 2027

The buyer

Newcastle City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

See everything Newcastle City Council buys

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Cite this contract

Link: https://bidskim.com/tender/575144/children-s-advocacy-independent-people-for-children-and-adults-complaints-and-se
Buyer reference: Not published
Last checked: 5 November 2026

Newcastle City Council. Children's Advocacy, Independent People for Children and Adults Complaints and Secure Reviews - Opening 1. Contract award, 15 April 2024. BidSkim, https://bidskim.com/tender/575144/children-s-advocacy-independent-people-for-children-and-adults-complaints-and-se (accessed 5 November 2026).