C142/2021/2022 - Inclusion Services Wales

Llywodraeth Cymru / Welsh Government
Wales
24 January 2022 to 23 January 2025

This contract covers two distinct service lots: a national hate crime support centre providing independent advocacy and awareness-raising, and a sanctuary seekers support service offering expert legal immigration advice and community integration support. Both services require pan-Wales delivery, multi-channel accessibility, and collaborative engagement with public, private, and third-sector stakeholders to influence policy and improve victim outcomes.

Open the official notice

Awarded value: £1.1m; As published
Published: 3 November 2021
Awarded: 24 January 2022; Victim Support
Contract length: 36 months; Ends 23 January 2025

What the contract covers

Independent lot service contract

Provision of specialist advocacy, advice, and support services for victims of hate crime and sanctuary seekers across Wales.

Provide an independent, inclusive and high-quality support, advocacy and advice service promoting victim-centred choices for all hate crime and hate incident victims across Wales
Conduct innovative pan-Wales outreach and engagement, including reaching socially and geographically excluded communities, to increase awareness and encourage reporting
Work closely with Welsh Government to develop and deliver positive and innovative awareness-raising campaigns across Wales to encourage reporting and awareness and reduce offending behaviour
Provide leadership and expertise to the Public, Private and Third Sectors through high-quality information, resources and training
Support partnership structures so victim voices are heard and collaboration across sectors and organisations is influenced
Develop and coordinate support for victims to self-advocate for changes and improvements
Provide expert advice and advocacy support for anyone living in Wales as a forced migrant
Provide legal immigration advice, with dedicated support for children and young people in these systems, women and LGBTQ+ individuals
Provide accessible advice and advocacy regardless of language needs, location or digital connectivity, using a variety of communication and interpretation methods
Provide sanctuary seekers with support towards community integration, including strengthening their skills and capacity to build their lives in Wales

Lot	Estimated value	SMEs
Wales Hate Support Centre	Not stated	Not stated
Sanctuary Seekers Support Service	Not stated	Not stated

Terms and requirements

Contract type: Independent lot service contract
Initial term: 36 months
Contract dates: 24 January 2022 to 23 January 2025
Certifications asked for: None stated
Lots: 2
Suitable for SMEs: Not stated
Category: Services
CPV codes: 75200000, 85322000, 85323000, 98000000

Services in this contract

Victim and witness support servicesMain service£1.9m typicalWales Hate Support Centre for hate crime victims
Welfare, advice and wellbeing support for people seeking asylum£61k typicalSanctuary Seekers Support Service for forced migrants across Wales

Lifecycle

Published
3 November 2021
Contract awardedto Victim Support
24 January 2022
Contract starts
24 January 2022
Contract ends
23 January 2025

The buyer

Llywodraeth Cymru / Welsh Government

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

See everything Llywodraeth Cymru / Welsh Government buys

The supplier

Victim Support

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

See everything Victim Support has won

Similar refugee support contracts and prices

38 refugee support contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/627773/c142-2021-2022-inclusion-services-wales
Buyer reference: C142/2021/2022
Last checked: 5 November 2026

Llywodraeth Cymru / Welsh Government. C142/2021/2022 - Inclusion Services Wales. Contract award, 3 November 2021. BidSkim, https://bidskim.com/tender/627773/c142-2021-2022-inclusion-services-wales (accessed 5 November 2026).