Provision of Independent Complaint Officers

Hull City Council
Yorkshire and the Humber
Open procedure
1 September 2025 to 31 August 2029

Provision of independent complaint officers to manage and investigate complaints within children's services. The service requires impartial oversight of the complaints process to ensure compliance with statutory requirements and effective resolution for children and young people.

Open the official notice

Awarded value: £180k; As published
Published: 29 May 2025
Awarded: 15 May 2025; Coram, Choices and Voices Care Limited and RRC
Contract length: 48 months; Ends 31 August 2029

What the contract covers

Services contract

Provision of independent complaint officer services to support statutory welfare and children's services complaint resolution processes for local authorities.

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 48 months
Extensions: 12 months + 12 months
Longest it can run: 72 months
Contract dates: 1 September 2025 to 31 August 2029
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 85311300, 85300000, 85310000, 98000000

Services in this contract

Independent complaint investigations, review panels and Regulation 44 visitsMain service£100k typicalIndependent complaint officers for statutory social care complaints

Lifecycle

Published
29 May 2025
Contract awardedto Coram, Choices and Voices Care Limited and RRC
15 May 2025
Contract starts
1 September 2025
Contract ends
31 August 2029

The buyer

Hull City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Regulation 44 visits contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The suppliers

Coram

Contracts won, 24 months: Locked
Value won, 24 months: Locked

Choices and Voices Care Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked

RRC

Contracts won, 24 months: Locked
Value won, 24 months: Locked

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Cite this contract

Link: https://bidskim.com/tender/67810/provision-of-independent-complaint-officers
Buyer reference: 20250529150329-104102
Open contracting ID: ocds-b5fd17-36762bbd-249a-442d-aea8-2d37b5245b97
Last checked: 5 November 2026

Hull City Council. Provision of Independent Complaint Officers. Contract award, 29 May 2025. BidSkim, https://bidskim.com/tender/67810/provision-of-independent-complaint-officers (accessed 5 November 2026).