Referral and Triage Management Service

Surrey and Borders Partnership NHS Foundation Trust
South East
Selective procedure
1 April 2025 to 31 March 2028

Development and hosting of a non-crisis referral portal for CAMHS/AAT services. The service includes migrating an existing platform to a new live environment, establishing a test environment, and providing automated referral assessment and routing to clinical workflow pathways.

Open the official notice

Awarded value: £389k; As published
Published: 23 January 2025
Awarded: 23 January 2025; Riviam Digital Care
Contract length: 36 months; Ends 31 March 2028

What the contract covers

Call-off contract from a framework agreement

Provision of a digital referral and triage management platform for healthcare services to streamline professional referral workflows and patient pathways.

Non-crisis referral portal for professional referrers for CAMHS/AAT
Referral creation and confirmation email with a reference code
Assessment of referral based on provided data and routing to an appropriate workflow pathway for user review
Migration of the existing service to a new live environment and creation of a test environment

Terms and requirements

Contract type: Call-off contract from a framework agreement
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 1 April 2025 to 31 March 2028
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 85000000

Services in this contract

Clinical referral management systemMain service£132k typicalCAMHS referral and triage portal service, hosted and migrated

Lifecycle

Published
23 January 2025
Contract awardedto Riviam Digital Care
23 January 2025
Contract starts
1 April 2025
Contract ends
31 March 2028

The buyer

Surrey and Borders Partnership NHS Foundation Trust

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Referral management system contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

Riviam Digital Care

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/6996/referral-and-triage-management-service
Buyer reference: CF-2818600D0O000000rwimUAA
Open contracting ID: ocds-b5fd17-05947553-6ca7-442f-aeb6-ea4e252333e9
Last checked: 5 November 2026

Surrey and Borders Partnership NHS Foundation Trust. Referral and Triage Management Service. Contract award, 23 January 2025. BidSkim, https://bidskim.com/tender/6996/referral-and-triage-management-service (accessed 5 November 2026).