Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service

Blackpool Coastal Housing
North West
8 March 2023 to 7 March 2025

The service provider must manage sensitive and challenging situations involving vulnerable adults, families, and young people with complex needs. Officers are required to communicate effectively, de-escalate conflict, and manage emergency situations swiftly. The contract requires the provision of additional on-site support to staff as needed, focusing on interpersonal engagement and conflict resolution rather than traditional security guarding.

Open the official notice

Awarded value: Not published
Published: 8 December 2022
Awarded: 8 March 2023; Secure FM Ltd
Contract length: 24 months; Ends 7 March 2025

What the contract covers

Service contract

Provision of specialist customer care and support services for vulnerable individuals and families within housing resettlement programmes.

Customer care service for vulnerable adults, families and young people with multi disadvantage and complex needs
Officers able to respond to service needs, communicate effectively, defuse situations and manage emergency situations swiftly and confidently
Additional onsite support to officers within the appropriate timescales

Terms and requirements

Contract type: Service contract
Contract dates: 8 March 2023 to 7 March 2025
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 79715000, 79713000, 79342320

Services in this contract

Residential concierge and accommodation securityMain service£891k typicalCustomer care officers within a resettlement service for vulnerable residents

Lifecycle

Published
8 December 2022
Contract awardedto Secure FM Ltd
8 March 2023
Contract starts
8 March 2023
Contract ends
7 March 2025

The buyer

Blackpool Coastal Housing

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Open concierge security tenders: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Secure FM Ltd

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/721425/blackpool-coastal-housing-bch-customer-care-security-services-within-the-resettl
Buyer reference: DN646756
Last checked: 4 November 2026

Blackpool Coastal Housing. Blackpool Coastal Housing (BCH) Customer Care (Security) Services within the Resettlement Service. Contract award, 8 December 2022. BidSkim, https://bidskim.com/tender/721425/blackpool-coastal-housing-bch-customer-care-security-services-within-the-resettl (accessed 4 November 2026).