WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness

Glasgow City Council
Scotland
Open procedure

The service includes a city centre housing advice hub, street outreach, out-of-hours support, and locality-based housing support. It employs a 'sticky' support team model using a Trauma and Psychologically Informed Environment approach. The contract is structured across six lots, including block contracts for locality services and a flexible cost-and-volume lot for Housing First support, with an approved provider list for additional requirements.

Open the official notice

Awarded value: £8.3m; As published
Published: 30 August 2024
Awarded: 30 April 2025; Simon Community Scotland, Action for Children, The Salvation Army and 10 more
Contract length: Not stated

What the contract covers

Services contract

Provision of homelessness outreach, housing advice, and support services for individuals at risk of or experiencing homelessness in Glasgow.

Lot	Estimated value	SMEs
WAYfinder Central Services	Not stated	Not stated
WAYfinder Central Services	Not stated	Not stated
WAYfinder North East	Not stated	Not stated
WAYfinder North East	Not stated	Not stated
WAYfinder North West	Not stated	Not stated
WAYfinder North West	Not stated	Not stated
WAYfinder South	Not stated	Not stated
WAYfinder South	Not stated	Not stated
WAYfinder Housing First – NE, NW and South	Not stated	Not stated
WAYfinder Housing First – NE, NW and South	Not stated	Not stated
WAYfinder Approved Providers	Not stated	Not stated
WAYfinder Approved Providers	Not stated	Not stated

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 48 months
Extensions: 24 months
Longest it can run: 72 months
Certifications asked for: UKAS accredited OHSAS 18001, SSIP
Lots: 12
Suitable for SMEs: Not stated
Category: Services
CPV codes: 85000000, 70333000, 85300000, 85310000

Services in this contract

Rough sleeping outreach and navigatorsMain service£249k typicalWAYfinder homelessness outreach, street outreach and named-worker support across Glasgow
Housing First£800k typicalWAYfinder Housing First support (lot 5)

Lifecycle

Published
30 August 2024
Contract awardedto Simon Community Scotland, Action for Children, The Salvation Army and 10 more
30 April 2025
Contract starts
Contract endsEnd date not published

The buyer

Glasgow City Council

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Homeless outreach contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The suppliers

Simon Community Scotland

Contracts won, 24 months: Locked

Action for Children

Contracts won, 24 months: Locked
Value won, 24 months: Locked

The Salvation Army

Contracts won, 24 months: Locked
Value won, 24 months: Locked

and 10 more

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Cite this contract

Link: https://bidskim.com/tender/869501/wayfinder-outreach-services-for-people-at-risk-of-experiencing-or-have-experienc
Buyer reference: org-1
Last checked: 5 November 2026

Glasgow City Council. WAYfinder - Outreach services for people at risk of, experiencing or have experienced homelessness. Contract award, 30 August 2024. BidSkim, https://bidskim.com/tender/869501/wayfinder-outreach-services-for-people-at-risk-of-experiencing-or-have-experienc (accessed 5 November 2026).