WAS-OJEU-56582 Falls Response Service Provider

NHS Wales Shared Services Partnership
Wales
Open procedure
1 June 2025 to 1 June 2026

National provision of a Falls Assistant Response and resources utilised through the Clinical Contact Centre to attend patients who have sustained no injuries or minor injuries as a result of a fall across Wales.

Open the official notice

Awarded value: £4.7m; As published
Published: 15 October 2024
Awarded: 2 June 2025; St John Ambulance Cymru
Contract length: 12 months; Ends 1 June 2026

What the contract covers

Service contract

Provision of a national falls response service and emergency healthcare assistance for patients across Wales.

National provision of a Falls Assistant Response and resources to attend patients who have sustained no injuries or minor injuries as a result of a fall on behalf of the Contracting Authority

Lot	Estimated value	SMEs
Lot 1	Not stated	Not stated
Lot 2	Not stated	Not stated

Terms and requirements

Contract type: Service contract
Procedure: Open procedure
Contract dates: 1 June 2025 to 1 June 2026
Certifications asked for: None stated
Lots: 2
Suitable for SMEs: Not stated
Category: Services
CPV codes: 60000000, 60140000, 85100000, 85323000

Services in this contract

Emergency ambulance support and critical care transfersMain service£3.3m typicalNational falls response service attending 999 fallers on behalf of ambulance contact centre

Lifecycle

Published
15 October 2024
Contract awardedto St John Ambulance Cymru
2 June 2025
Contract starts
1 June 2025
Contract ends
1 June 2026

The buyer

NHS Wales Shared Services Partnership

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The supplier

St John Ambulance Cymru

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Cite this contract

Link: https://bidskim.com/tender/880807/was-ojeu-56582-falls-response-service-provider
Buyer reference: WAS-OJEU-56582
Last checked: 5 November 2026

NHS Wales Shared Services Partnership. WAS-OJEU-56582 Falls Response Service Provider. Contract award, 15 October 2024. BidSkim, https://bidskim.com/tender/880807/was-ojeu-56582-falls-response-service-provider (accessed 5 November 2026).