NHS24 Clinical Reasoning Engine

NHS 24
Scotland

Licensing and support for a proprietary clinical reasoning engine to manage triage protocols for 111, mental health, and dental services. The software integrates with existing CRM systems and proprietary decision tree processes, replacing an end-of-life legacy tool to ensure continuity of patient safety and clinical service delivery.

Open the official notice

Awarded value: £4.5m; As published
Published: 28 October 2024; Find a Tender
Awarded: 17 October 2024; Elsevier
Contract length: Not stated

What the buyer is asking for

Provision of clinical decision support software and reasoning engine services for healthcare contact centre and patient triage operations.

Lifecycle

Publishedon Find a Tender
28 October 2024
Contract awardedto Elsevier
17 October 2024
Contract starts
Contract endsEnd date not published

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See the clinical decision support market: prices, buyers and who wins →

The buyer

Type: NHS and health body
Clinical decision support contracts, 24 months: 1
Open clinical decision support tenders: 0
Typical clinical decision support contract: £4.5m

See everything NHS 24 buys →

How it compares

32× the typical clinical decision support contract (£139k).

Cite this contract

Link: https://bidskim.com/tender/884034/nhs24-clinical-reasoning-engine
Buyer reference: NHS24/2024/826
Source: Find a Tender
Last checked: 12 October 2026

NHS 24. NHS24 Clinical Reasoning Engine. Contract award, 28 October 2024. BidSkim, https://bidskim.com/tender/884034/nhs24-clinical-reasoning-engine (accessed 12 October 2026).