GB-Glasgow: Contact Centre Services

Student Loans Company
31 March 2025 to 30 March 2029

The contract involves the provision of a sole supplier to operate an onshore UK contact centre, delivering inbound telephone and live chat services. The service will run in parallel to the buyer's existing internal contact centre operations to manage customer enquiries and assessment support.

Open the official notice

Awarded value: £82.6m; As published
Published: 15 April 2025
Awarded: 17 December 2024; Teleperformance
Contract length: 48 months; Ends 30 March 2029

What the contract covers

Outsourced services

Provision of outsourced onshore UK contact centre services, including inbound telephone support and live chat functionality for customer service operations.

Provision of an onshore UK contact centre or contact centres
Inbound telephone call services
Live Chat services
Assessing support

Terms and requirements

Contract type: Outsourced services
Initial term: 48 months
Contract dates: 31 March 2025 to 30 March 2029
Certifications asked for: None stated
Suitable for SMEs: Not stated
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 79342300

Services in this contract

Outsourced contact centres and helplinesMain service£5.1m typicalOnshore UK contact centre with inbound calls and live chat

Lifecycle

Published
15 April 2025
Contract awardedto Teleperformance
17 December 2024
Contract starts
31 March 2025
Contract ends
30 March 2029

The buyer

Student Loans Company

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Contact centre outsourcing contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Teleperformance

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Teleperformance has won

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Cite this contract

Link: https://bidskim.com/tender/89646/gb-glasgow-contact-centre-services
Buyer reference: BIP941831488
Open contracting ID: ocds-b5fd17-48218823-fda6-4599-856d-51039d1e485c
Last checked: 5 November 2026

Student Loans Company. GB-Glasgow: Contact Centre Services. Contract award, 15 April 2025. BidSkim, https://bidskim.com/tender/89646/gb-glasgow-contact-centre-services (accessed 5 November 2026).