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Contract awardedFreedom to speak up

Whistleblowing Hotline Service

The contract provides an outsourced whistleblowing hotline service, including the management and oversight of investigations into major disclosures. The provider acts as a critical friend to internal teams, offering guidance on internal investigation processes. The service is designed to ensure independent handling of sensitive reports and requires professional expertise in corporate governance and investigative procedures.

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Awarded value
£535k
As published
Published
8 January 2025
Awarded
25 August 2025
Safecall
Contract length
60 months
Ends 25 August 2030

What the contract covers

Single-provider contract

Provision of independent whistleblowing hotline services, including investigation oversight, major disclosure investigations, and expert advisory support for internal investigations.

  • Provide an independent whistleblowing hotline service
  • Provide oversight of investigations
  • Carry out investigations into major disclosures
  • Provide critical friend services on investigations carried out internally
LotEstimated valueSMEs
Lot 1Not statedNot stated
Lot 2Not statedNot stated

Terms and requirements

Contract type
Single-provider contract
Procedure
Open procedure
Initial term
36 months
Extensions
12 months + 12 months
Longest it can run
60 months
Contract dates
25 August 2025 to 25 August 2030
Certifications asked for
None stated
Lots
2
Suitable for SMEs
Not stated
Category
Services
CPV codes
79720000, 79512000, 79411000

Services in this contract

  • Whistleblowing and speak-up servicesMain service£210k typicalIndependent whistleblowing hotline service
  • Independent workplace investigations and hearing panels£100k typicalInvestigations into major disclosures and critical friend on internal investigations

Lifecycle

  1. Published
  2. Contract awardedto Safecall
  3. Contract starts
  4. Contract ends
The buyer

The City of Edinburgh Council

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The supplier

Safecall

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Cite this contract

Link
https://bidskim.com/tender/901352/whistleblowing-hotline-service
Buyer reference
org-293
Last checked
5 November 2026

The City of Edinburgh Council. Whistleblowing Hotline Service. Contract award, 8 January 2025. BidSkim, https://bidskim.com/tender/901352/whistleblowing-hotline-service (accessed 5 November 2026).