Experts by Experience

Provision of expert lived-experience consultancy and community engagement services to support regulatory assessments and public feedback programmes for health services.

• Provide trained members of the public with current or recent lived experience of using, or being a family carer for someone who uses, regulated health or care services.
• Support CQC inspection through site visits and telephone calls; monitor and insight work through gathering local and national information from the public, including special reviews and investigations and work raising public awareness of CQC; and co-production through policy and guidance development and delivery of CQC staff training.
• Gather evidence through meaningful conversations with people using services and their friends and families, and make and record other observations during service assessments.
• Support policy and guidance development, co-design, co-production and consultations.
• Develop, maintain and deliver the CQC Public Engagement Network as a managed network of local and national community groups, including charities and other organisations representing and supporting diverse communities, people at risk of health inequalities and people with protected characteristics.
• Develop a programme of community engagement across England; gather and understand experiences of care; amplify the voices of people and communities; increase feedback from targeted groups; and provide CQC opportunities to hear from and engage with groups and the individuals they represent locally and nationally.
• Provide insight and intelligence about experiences of care from seldom-heard communities, people with protected characteristics and people made vulnerable by their circumstances, contributing to CQC assessments and regulation design and development.

Terms and requirements

Contract type

Services contract

Contract dates

26 March 2026 to 26 March 2029

Certifications asked for

None stated

Lots

2

Suitable for SMEs

Not stated

Category

Services

CPV codes

85000000, 79400000, 79620000

Services in this contract

• Local Healthwatch and public voice servicesMain service£292k typicalCQC Experts by Experience lived-experience participation and public engagement network

Lifecycle

1. Published
   21 February 2025
2. Contract awardedto National voices and Choice Support
   26 March 2026
3. Contract starts
   26 March 2026
4. Contract ends
   26 March 2029