Commercial Ticketing and Retail Systems

Historic Environment Scotland
Scotland
Selective procedure
14 May 2026 to 14 May 2036

Implementation of a unified ticketing and retail management system across a diverse estate. The ticketing component covers online bookings, walk-up sales, kiosks, membership management, and integration with Microsoft Dynamics 365. The retail component includes merchandising, warehouse management, Shopify integration for stock ecosystems, and mobile EPoS for event retailing. Both systems require integration with Oracle Fusion for financial reporting.

Open the official notice

Awarded value: £1.2m; As published
Published: 5 March 2025
Awarded: 14 May 2026; Reply and Ventrata Limited
Contract length: 120 months; Ends 14 May 2036

What the contract covers

Services contract

Provision of integrated ticketing, retail management, and omni-channel e-commerce software solutions for visitor attractions and heritage site operations.

A modern, functionally rich and adaptable ticketing system for HES’s varied estate of sites, supporting online and walk-up ticketing, afternoon teas, events tickets and multi-site passes.
Online ticket transactions, intuitive point of sale and back-office processes, customer service and booking management.
Integration to Microsoft Dynamics 365, access control for ticket validation, payment gateway integrations, an interface (file export) to Oracle Fusion, and reporting.
A mainstream mid-market retail management system covering planning, buying, merchandising, warehousing, reporting and full omni-channel management.
Retail buying and merchandising processes, warehouse management for general product management and eCommerce fulfilment, and integration to Shopify for a fully managed stock ecosystem.
Store operations and compliance, mobile PoS for pop-up shops and event retailing, EPoS functionality, integration to Oracle Fusion, integration with the ticketing system, and reporting.

Lot	Estimated value	SMEs
Ticketing System	Not stated	Not stated
Ticketing System	Not stated	Not stated
Retail System	Not stated	Not stated
Retail System	Not stated	Not stated

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 60 months
Extensions: 60 months
Longest it can run: 120 months
Contract dates: 14 May 2026 to 14 May 2036
Certifications asked for: None stated
Lots: 4
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72222300

Services in this contract

Venue ticketing and box office systemsMain service£87k typicalVisitor attraction ticketing system for heritage sites (lot 1)
EPOS and point-of-sale systems£59k typicalRetail management system with EPoS and merchandising for shops (lot 2)

Lifecycle

Published
5 March 2025
Contract awardedto Reply and Ventrata Limited
14 May 2026
Contract starts
14 May 2026
Contract ends
14 May 2036

The buyer

Historic Environment Scotland

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Box office software contracts, 24 months: Locked

Buys most

Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

See everything Historic Environment Scotland buys

The suppliers

Reply

Contracts won, 24 months: Locked
Value won, 24 months: Locked

Ventrata Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked

See everything they have won

Similar box office software contracts and prices

26 box office software contracts were awarded in the last 24 months. See who won them and what they went for, next to this one.

See who won them →

Cite this contract

Link: https://bidskim.com/tender/918566/commercial-ticketing-and-retail-systems
Buyer reference: HES/C/4301
Last checked: 5 November 2026

Historic Environment Scotland. Commercial Ticketing and Retail Systems. Contract award, 5 March 2025. BidSkim, https://bidskim.com/tender/918566/commercial-ticketing-and-retail-systems (accessed 5 November 2026).