Zendesk for Clearing

University of Derby
East Midlands
Direct award
29 April 2025 to 30 September 2026

Subscription to Zendesk software to manage student enquiries and progress applicants from initial call to offer stage during the university Clearing cycle. The service provides a centralised platform for handling high-volume communications and tracking student interactions.

Open the official notice

Awarded value: £220k; As published
Published: 2 December 2025
Awarded: 28 April 2025; Zendesk
Contract length: 17 months; Ends 30 September 2026

What the contract covers

Software service

Provision of cloud-based customer service and ticketing software to support student recruitment and admissions processes during Clearing periods.

Provide the Clearing instance used to recruit students and progress them from call to offer during Clearing

Terms and requirements

Contract type: Software service
Procedure: Direct award
Initial term: 17 months
Contract dates: 29 April 2025 to 30 September 2026
Certifications asked for: None stated
Suitable for SMEs: Yes
Category: Services
CPV codes: 48000000

Services in this contract

Student recruitment and admissions platformsMain service£86k typicalZendesk Clearing instance to recruit students from call to offer

Lifecycle

Published
2 December 2025
Contract awardedto Zendesk
28 April 2025
Contract starts
29 April 2025
Contract ends
30 September 2026

The buyer

University of Derby

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Higher education CRM contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Address: Locked

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The supplier

Zendesk

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

See everything Zendesk has won

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Cite this contract

Link: https://bidskim.com/tender/92705/zendesk-for-clearing
Buyer reference: PROC GC DISP 1470
Open contracting ID: ocds-b5fd17-4a95ee87-2150-496c-a0cc-e1e081e0183c
Last checked: 4 November 2026

University of Derby. Zendesk for Clearing. Contract award, 2 December 2025. BidSkim, https://bidskim.com/tender/92705/zendesk-for-clearing (accessed 4 November 2026).