BidSkim
Free report
Service market

Customer satisfaction survey contracts

UK public sector · 76 contracts awarded in the 12 months to 6 October 2026

Covering 600+ buyer portals · 5 years of records · Updated 6 October 2026 · How we count

Contracts awarded
76
Last 12 months
Median contract
£75k
Recorded value
Recorded value
£9.9m
69 of 75 main-service contracts have a published value
Buyers
68
Suppliers
33

BidSkim assigns contracts to services from the notice text. How services are assigned

What stands out

  • The five suppliers that won the most customer satisfaction survey contracts took 53% of them (40 of 76).
  • The median contract, £75k, is close to the median across consulting & accountancy contracts (£80k).
  • North East had the most contracts: 12, or 16% of the total.

Who buys customer satisfaction survey

By contracts awarded, the 12 months to 6 October 2026.

  1. 1Durham Aged Mineworkers' Homes Association3 contracts
  2. 2British Transport Police2 contracts
  3. 3Leicester City Council2 contracts
  4. 4Staffordshire County Council2 contracts
  5. 5West Yorkshire Combined Authority2 contracts
  6. 6Cheshire East Council2 contracts
  7. 7London Borough of Camden2 contracts
  8. 8Rail Delivery Group1 contract
  9. 9Northern Gas Networks1 contract
  10. 10West Yorkshire Police1 contract

Top customer satisfaction survey contractors by contracts won

The 12 months to 6 October 2026.

  1. 1Transport Focus17 contracts
  2. 2Acuity Research & Practice Ltd10 contracts
  3. 3BMG Research6 contracts
  4. 4MEL Research4 contracts
  5. 5Social & Market Strategic Research (SMSR)3 contracts
  6. 6TLF Research3 contracts
  7. 7Opinion Research Services2 contracts
  8. 8Kwest Research Limited2 contracts
  9. 9Enventure Research Limited2 contracts
  10. 10Building Software Ltd2 contracts

Latest and largest awards

Each links to the official notice.

Latest

Largest

Contracts awarded by quarter

10Q4 2025*27Q1 202624Q2 202615Q3 20260Q4 2026*
* part quarter

Where the contracts were awarded

England 72 · Wales 2 · Northern Ireland 1 · Scotland 1

North East12London11South West9North West8West Midlands8Yorkshire and The Humber6East of England4South East4East Midlands3Wales2Northern Ireland1UK-wide or not stated8

What is included

Recurring satisfaction and perception surveys of the buyer's own tenants, residents, passengers or service users, including Tenant Satisfaction Measures and transactional surveys, with analysis, benchmarking and reporting.

  • Tenant Satisfaction Measures perception surveys
  • STAR surveys
  • Transactional customer satisfaction surveys
  • Passenger satisfaction and travel perception trackers
  • Resident perception surveys
  • Tenant and customer insight programmes
  • Service user satisfaction surveys at sites
  • Site user and catchment surveys at facilities such as recycling centres

What is not included

  • One-off national or policy surveys (see Survey research and fieldwork)
  • Staff surveys (see Staff and employee surveys)
  • Stakeholder, supplier and reputation surveys (see Market research)
  • Mystery shopping (see Mystery shopping and service quality testing)
  • Survey platforms alone (see it software (it.ent.survey consultation platform))
  • Friends and Family Test and patient feedback platforms (see it software (it.lob.patient experience feedback))

Often bought by the same buyers