Ends May 2027
CA15745 - Patient Feedback Module, Gold Managed Service and SMS Service
NHS Trust · London · 2-year contract
Held by IQVIA
Friends and family test tenders and contracts
UK public sector, covering 600+ buyer sites
127 friends and family test tenders and contracts, 44 this year.
Updated 4 November 2026 · compiled by BidSkim Limited · How we count
- Awarded a month£100k
- Contracts a month1.2
- Won by SMEs37%
- Live now2See them →
Friends and family test contracts
Tap a region to see its contracts. Pick as many as you like.
29 contracts across the UK, of any size
Live now
2 friends and family test opportunities are open now
- OpenCloses in 5 daysPatient experience platformHampshire and Isle of Wight Healthcare NHS Foundation Trust · South EastEst.£167k
- Pre-market2 Oct 2026
- Awarded25 Aug 2026PRO-098 2026_27 Family and Friends SurveysLeeds and York Partnership NHS Foundation Trust · Yorkshire and the HumberWon by Quality Health Limited£25k
- Awarded5 Aug 2026Patient Experience AIEast Sussex Healthcare NHS Trust · South EastWon by Quantium Health Limited£140k
- Awarded30 Jul 2026Friends and family test patient survey contract provisionBuckinghamshire Healthcare NHS Trust · South EastWon by IQVIA£40k
- Awarded28 Jul 2026FFT SurveysKettering General Hospital NHS Foundation Trust · East MidlandsWon by Civica and 1 more£153k
- Awarded23 Jul 2026Friends and Family Test (FFT)Mid and South Essex NHS Foundation Trust · East of EnglandWon by Rate My Care Ltd£255k
- Awarded22 Jul 2026National Patient Survey Service ProvisionBuckinghamshire Healthcare NHS Trust · South EastWon by IQVIA£90k
- Awarded20 Jul 2026Provision of NHS Friends and Family Test SolutionLewisham and Greenwich NHS Trust · LondonWon by Iwgc Limited£271k
- Awarded19 Jul 2026Inpatient, Maternity and Children and Young People (CYP) SurveysUniversity Hospitals of Leicester NHS Trust · East MidlandsWon by IQVIA£15k
- Awarded15 Jul 2026Friends & Family TestQueen Victoria Hospital NHS Foundation Trust · South EastWon by IQVIA£72k
- Awarded1 Apr 2026CQC Community Mental Health Patient Annual SurveyDorset HealthCare University NHS Foundation Trust · South WestWon by Quality Health Limited£21k
- Awarded1 Apr 2026Patient Carer Online Feedback ServicePublic Services Delivery Scotland · ScotlandWon by Care Opinion (Scotland) Limited£1m
- Awarded1 Apr 2026Patient Carer Online Feedback ServicePublic Services Delivery Scotland · ScotlandWon by Care Opinion (Scotland) Limited£1m
- Awarded1 Apr 2026Care Opinion SubscriptionUnited Lincolnshire Teaching Hospitals NHS Trust · East MidlandsWon by Care Opinion CIC£59k
- Awarded30 Mar 2026FFT and Patient Experience 3 month extensionUniversity Hospitals of Liverpool Group · North WestWon by Cisco£16k
- Awarded13 Mar 2026NH2349 Datix PALS RenewalNorthumbria Healthcare NHS Foundation Trust · North EastWon by Softcat£44k
- Awarded1 Mar 2026HPFT - Patient Experience PortalHertfordshire Partnership University NHS Foundation Trust · East of EnglandWon by Patients Know Best£270k
- Awarded16 Feb 2026National patient experience SurveyEast Suffolk and North Essex NHS Foundation Trust · East of EnglandWon by Patient Perspective£15k
- Awarded25 Jul 2025Quail AISurrey and Borders Partnership NHS Foundation Trust · South EastWon by Quantium Health Limited£108k
- Awarded25 Jul 2025Friends and Family Test and CQC National Patient Survey 2025York and Scarborough Teaching Hospitals NHS Foundation Trust · Yorkshire and the HumberWon by Gather IT Limited£106k
- Awarded10 Jul 2025Family and Friends 6 month Contract - Apr - Oct 25United Lincolnshire Teaching Hospitals NHS Trust · East MidlandsWon by Imimobile Europe Ltd£26k
- Awarded30 Jun 2025Friends and Family TestLincolnshire Community Health Services NHS Trust · East MidlandsWon by Civica£222k
- Awarded30 Jun 2025Friends and Family TestLincolnshire Partnership NHS Foundation Trust · East MidlandsWon by Civica£79k
- Awarded30 Jun 2025Friends and Family TestUnited Lincolnshire Teaching Hospitals NHS Trust · East MidlandsWon by Civica£212k
- Awarded25 Jun 2025Quail-innovative healthcare risk management solutionSussex Partnership NHS Foundation Trust · South EastWon by Quantium Health Limited£40k
- Awarded25 Apr 2025CA15745 - Patient Feedback Module, Gold Managed Service and SMS ServiceNHS Trust · LondonWon by IQVIA£73k
- Awarded17 Mar 2025Patient and Carer Experience, Friends and Family TestTees, Esk and Wear Valleys NHS Foundation Trust · North EastWon by Iwgc Limited£133k
- Awarded12 Feb 2025Friends & Family Test (FFT)Norfolk and Norwich University Hospitals NHS Foundation Trust · East of EnglandWon by Civica£96k
- Awarded15 Nov 2024NH1776 PEP HealthNorthumbria Healthcare NHS Foundation Trust · North EastWon by Statica Research Ltd£30k
- Awarded6 Nov 2024IQVIA - Patient Experience SystemCambridgeshire Community Services NHS Trust · East of EnglandWon by IQVIA£31k
Where to bid
Where friends and family test tenders are run
Atamis6 100%
Tenders published in the last year that name the bid portal they run on.
IQVIA won the most friends and family test contracts
Care Opinion (Scotland) Limited won the most by value. Each dot is one contract, coloured by who bought it.
NHS and health
| Rank | Contractor | Contracts won, by buyer | Contracts | Value won | Buyers | Share |
|---|---|---|---|---|---|---|
| 1 | IQVIA South East · See every contract | 7 | £391k | 6 | ||
| 2 | Civica East Midlands · See every contract | 5 | £690k | 5 | ||
| 3 | Quantium Health Limited South East · SME · See every contract | 3 | £288k | 3 | ||
| 4joint | Care Opinion (Scotland) Limited Scotland · SME · See every contract | 2 | £1m | 1 | ||
| 4joint | Iwgc Limited North East · SME · See every contract | 2 | £404k | 2 | ||
| 4joint | Quality Health Limited Yorkshire and the Humber · See every contract | 2 | £46k | 2 | ||
| 7joint | Patients Know Best East of England · SME · See every contract | 1 | £270k | 1 | ||
| 7joint | Rate My Care Ltd East of England · SME · See every contract | 1 | £255k | 1 | ||
| 7joint | Gather IT Limited Yorkshire and the Humber · SME · See every contract | 1 | £106k | 1 | ||
| 7joint | Care Opinion CIC East Midlands · See every contract | 1 | £59k | 1 |
5 more friends and family test contractors ranked. See the full ranking →
Win friends and family test contracts? Share your ranking.
Who buys
NHS and health bodies award 100% of friends and family test contracts
Contracts with a published value in the last 2 years, from the type of buyer to the size of the contract.
4 buyers bought friends and family test more than once in the last 2 years
Each dot is a buyer, by how many friends and family test contracts it awarded in the last 2 years.
See who they are and when they usually buy →
Few and big, or many and small
Each dot is a buyer: how many friends and family test contracts it awarded against what they were worth. The busiest and biggest are named.
NHS and health
Top buyers by contracts awarded
| Rank | Buyer | Contracts | Value |
|---|---|---|---|
| 1 | United Lincolnshire Teaching Hospitals NHS Trust | 3 | £297k |
| 2 | Public Services Delivery Scotland | 2 | £2m |
| 3 | Buckinghamshire Healthcare NHS Trust | 2 | £130k |
| 4 | Northumbria Healthcare NHS Foundation Trust | 2 | £73k |
| 5 | Lewisham and Greenwich NHS Trust | 1 | £271k |
| 6 | Hertfordshire Partnership University NHS Foundation Trust | 1 | £270k |
| 7 | Mid and South Essex NHS Foundation Trust | 1 | £255k |
| 8 | Lincolnshire Community Health Services NHS Trust | 1 | £222k |
| 9 | Kettering General Hospital NHS Foundation Trust | 1 | £153k |
| 10 | East Sussex Healthcare NHS Trust | 1 | £140k |
64 friends and family test contracts awarded since 2021
- 42021
- 102022
- 152023
- 82024
- 102025
- 172026 so far
Prices
Half of friends and family test contracts are worth less than £79k
NHS and health
The 10 biggest friends and family test contracts
- Public Services Delivery ScotlandCare Opinion (Scotland) Limited · 1 Apr 2026
- Public Services Delivery ScotlandCare Opinion (Scotland) Limited · 1 Apr 2026
- Lewisham and Greenwich NHS TrustIwgc Limited · 20 Jul 2026
- Hertfordshire Partnership University NHS Foundation TrustPatients Know Best · 1 Mar 2026
- Mid and South Essex NHS Foundation TrustRate My Care Ltd · 23 Jul 2026
- Lincolnshire Community Health Services NHS TrustCivica · 30 Jun 2025
- United Lincolnshire Teaching Hospitals NHS TrustCivica · 30 Jun 2025
- Kettering General Hospital NHS Foundation TrustCivica, IQVIA · 28 Jul 2026
- East Sussex Healthcare NHS TrustQuantium Health Limited · 5 Aug 2026
- Tees, Esk and Wear Valleys NHS Foundation TrustIwgc Limited · 17 Mar 2025
Renewing contracts
4 friends and family test contracts come up for renewal in the next 12 months
The 3 ending soonest are shown in full.
Ends Jul 2027
Inpatient, Maternity and Children and Young People (CYP) Surveys
University Hospitals of Leicester NHS Trust · East Midlands · 1-year contract
Held by IQVIA
Ends Aug 2027
Friends and Family Test for Portsmouth Hospitals University NHS Trust
South of England Procurement Services · South East · 3-year contract
Held by Gather IT Limited
Friends and family test contract for an NHS bodySouth WestUnder £100kEnds Aug 2027
Where and when
The East Midlands awards the most friends and family test contracts. April and July are the busiest months.
Contracts by region and by month awarded. Click a region to filter the page.
FewerMore contracts
The regions as a table
| Region | Open now | Contracts | Value | Typical contract | Won the most | Bought the most | Renewing in 12 months |
|---|---|---|---|---|---|---|---|
| East Midlands | 0 | 7 | £764k | £79k | Civica (4) | United Lincolnshire Teaching Hospitals NHS Trust (3) | 1 |
| South East | 1 | 6 | £490k | £81k | Quantium Health Limited and IQVIA (3 each) | Buckinghamshire Healthcare NHS Trust (2) | 1 |
| East of England | 0 | 5 | £666k | £96k | – | – | 0 |
| North East | 0 | 3 | £207k | £44k | – | Northumbria Healthcare NHS Foundation Trust (2) | 0 |
| Yorkshire and the Humber | 0 | 2 | £131k | – | – | – | 0 |
| London | 0 | 2 | £345k | – | – | – | 1 |
| Scotland | 0 | 2 | £2m | – | Care Opinion (Scotland) Limited (2) | Public Services Delivery Scotland (2) | 0 |
| North West | 0 | 1 | £16k | – | – | – | 0 |
| South West | 0 | 1 | £21k | – | – | – | 1 |
| West Midlands | 0 | 0 | Not published | – | – | – | 0 |
| Wales | 0 | 0 | Not published | – | – | – | 0 |
| Northern Ireland | 0 | 0 | Not published | – | – | – | 0 |
Often bought with friends and family test
Related services
Key findings
- £100k a month
of friends and family test contracts awarded.
Typical contract £72k x 1.4 contracts a month, last 12 months. - 1.2
friends and family test contracts are awarded in a typical month.
29 contracts in the last 2 years. - 37%
of friends and family test contracts are won by SMEs.
As recorded by the buyer, on 27 award notices.
How many friends and family test tenders and contracts are there?
| Last 12 months | Since November 2021 | |
|---|---|---|
| Notices published | 44 | 127 |
| Contracts awarded | 17 | 60 |
10 friends and family test contracts and frameworks end in the next 12 months, 8 of them recurring services. In the last two years, 24 buyers awarded friends and family test contracts to 15 suppliers.
Source: Find a Tender, Contracts Finder, Public Contracts Scotland, Sell2Wales and eTendersNI, to 4 November 2026. By Seamus White. How we count
Questions
How many friends and family test contracts does the UK public sector award?
29 in the 2 years to 4 November 2026, from 24 public buyers.
How much is a typical public sector friends and family test contract worth?
The median is £79k, and 83% are worth less than £250k.
Who wins the most public sector friends and family test contracts?
IQVIA won the most (7). Care Opinion (Scotland) Limited won the most by value (£1m).
Which buyers award the most friends and family test contracts?
NHS and health bodies award 100% of them.
Which part of the UK awards the most friends and family test contracts?
The East Midlands: 7 of 29 in the 2 years to 4 November 2026, then the South East (6) and the East of England (5).
How many friends and family test contracts come up for renewal in the next 12 months?
4 contracts end and are likely to be re-let, the first on 31 May 2027. Another 2 ending are one-off work.
What is included
Systems and services that collect patient feedback, including the NHS Friends and Family Test, by SMS, web, kiosk and paper, and analyse and report it to wards, services and boards.
- Friends and Family Test collection and reporting
- Patient experience feedback platforms
- Combined patient feedback and nursing quality audit tools
What is not included
- Patient letters, portals and pathway apps (see Patient communications and engagement platform)
- PROMs collection (see Patient communications and engagement platform)
- National survey analysis support (see Data science consultancy)
- General surveys and public consultation (see Online survey, consultation and engagement platform)