Friends and Family Test for Portsmouth Hospitals University NHS Trust

South of England Procurement Services
South East
Selective procedure
1 September 2024 to 31 August 2027

Delivery of a Friends and Family Test service to capture patient feedback regarding healthcare services received. The service involves managing survey distribution, data collection, and reporting to support clinical service improvement and patient engagement initiatives within an NHS trust environment.

Open the official notice

Awarded value: Not published
Published: 7 October 2024
Awarded: 29 August 2024; Gather IT Limited
Contract length: 36 months; Ends 31 August 2027

What the contract covers

Service contract

Provision of patient experience feedback and customer satisfaction survey services for healthcare providers to measure service quality and performance.

Allow Portsmouth Hospitals University NHS Trust to gain feedback from patients regarding the healthcare services they have received

Terms and requirements

Contract type: Service contract
Procedure: Selective procedure
Initial term: 36 months
Contract dates: 1 September 2024 to 31 August 2027
Certifications asked for: None stated
Suitable for SMEs: Yes
Suitable for charities and social enterprises: Yes
Category: Services
CPV codes: 79342311

Services in this contract

Patient experience and Friends and Family Test feedbackMain service£79k typicalFriends and Family Test patient feedback service

Lifecycle

Published
7 October 2024
Contract awardedto Gather IT Limited
29 August 2024
Contract starts
1 September 2024
Contract ends
31 August 2027

The buyer

South of England Procurement Services

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

Gather IT Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked
Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/61444/friends-and-family-test-for-portsmouth-hospitals-university-nhs-trust
Buyer reference: C240703
Open contracting ID: ocds-b5fd17-315ef75e-45ff-456c-88d8-b4478b1f2b24
Last checked: 5 November 2026

South of England Procurement Services. Friends and Family Test for Portsmouth Hospitals University NHS Trust. Contract award, 7 October 2024. BidSkim, https://bidskim.com/tender/61444/friends-and-family-test-for-portsmouth-hospitals-university-nhs-trust (accessed 5 November 2026).