Provision of NHS Friends and Family Test Solution

Lewisham and Greenwich NHS Trust
London
Open procedure
31 July 2026 to 30 July 2029

The contract requires a multi-channel patient feedback system for the NHS Friends and Family Test, featuring automated analysis, robust reporting, and seamless integration with existing Trust clinical systems. The solution must comply with NHS England reporting standards and data governance requirements, with scalability to support potential future adoption by other members of the South East London Integrated Care System.

Open the official notice

Awarded value: £271k; As published
Published: 9 February 2026
Awarded: 20 July 2026; Iwgc Limited
Contract length: 36 months; Ends 30 July 2029

What the contract covers

Services contract

Provision of a digital patient experience feedback solution for multi-channel data collection, automated analysis, and reporting within NHS clinical settings.

NHS Friends and Family Test patient experience feedback solution enabling enhanced digital and multi-channel feedback collection, automated analysis, robust reporting and seamless integration with existing Trust systems

Terms and requirements

Contract type: Services contract
Procedure: Open procedure
Initial term: 36 months
Extensions: 12 months + 12 months
Longest it can run: 60 months
Contract dates: 31 July 2026 to 30 July 2029
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Yes
Category: Services
CPV codes: 64212100, 79311100

Services in this contract

Patient experience and Friends and Family Test feedbackMain service£79k typicalNHS Friends and Family Test feedback collection and reporting solution

Lifecycle

Published
9 February 2026
Contract awardedto Iwgc Limited
20 July 2026
Contract starts
31 July 2026
Contract ends
30 July 2029

The buyer

Lewisham and Greenwich NHS Trust

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
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Friends and family test contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Website: Locked
Address: Locked

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The supplier

Iwgc Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
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Companies House number: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/347932/provision-of-nhs-friends-and-family-test-solution
Buyer reference: C420902
Open contracting ID: ocds-h6vhtk-064ab9
Last checked: 5 November 2026

Lewisham and Greenwich NHS Trust. Provision of NHS Friends and Family Test Solution. Contract award, 9 February 2026. BidSkim, https://bidskim.com/tender/347932/provision-of-nhs-friends-and-family-test-solution (accessed 5 November 2026).