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Open tenderFriends and family test

Patient experience platform

A patient experience and Friends and Family Test (FFT) platform for gathering, analysing and reporting patient and carer feedback. It must also support delivery of local patient and staff experience surveys.

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Closes in 5 days· 9 November 2026

Estimated value
£167k
Buyer estimate
Published
3 July 2026
Deadline
9 November 2026
5 days left
Contract length
36 months
Ends 31 March 2030

What the contract covers

Services contract

Provision of digital patient experience platforms for collecting, analysing and reporting patient and carer feedback, including Friends and Family Test surveys.

  • Provision of a Patient Experience and FFT platform for the purpose of gathering, analysing and reporting patient/carer feedback
  • Facility to deliver the Friends and Family Test (FFT) as well as other local patient and staff experience surveys

Terms and requirements

Contract type
Services contract
Procedure
Open procedure
Initial term
36 months
Extensions
12 months + 12 months
Longest it can run
60 months
Contract dates
1 April 2027 to 31 March 2030
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
79311300, 79342311, 79342310

Services in this tender

Lifecycle

  1. Published
  2. Deadline for bids5 days left
  3. Contract awardedUsually published within a few months
  4. Contract starts
The buyer

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
Locked
Open friends and family test tenders
Locked
Buys mostLocked
Contact details
Name
Locked
Email
Locked
Website
Locked
Address
Locked
See everything Hampshire and Isle of Wight Healthcare NHS Foundation Trust buys

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Cite this tender

Link
https://bidskim.com/tender/3634607/patient-experience-platform
Buyer reference
C475126 RW10184
Open contracting ID
ocds-h6vhtk-06c306
Last checked
4 November 2026

Hampshire and Isle of Wight Healthcare NHS Foundation Trust. Patient experience platform. Tender, 3 July 2026. BidSkim, https://bidskim.com/tender/3634607/patient-experience-platform (accessed 4 November 2026).