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CA15745 - Patient Feedback Module, Gold Managed Service and SMS Service

  • NHS Trust
  • London
  • Direct award
  • 1 June 2025 to 31 May 2027

Implementation and ongoing operation of a web-based patient feedback system. The service includes a gold-tier managed service package and integrated SMS functionality to facilitate real-time data collection and reporting on patient experiences.

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Awarded value
£73k
As published
Published
25 April 2025
Awarded
25 April 2025
IQVIA
Contract length
24 months
Ends 31 May 2027

What the contract covers

Goods contract

Provision of a web-based patient experience software platform including managed services and integrated SMS messaging for real-time patient feedback collection.

  • A web-based patient experience system to provide real-time, reliable patient feedback

Terms and requirements

Contract type
Goods contract
Procedure
Direct award
Initial term
24 months
Contract dates
1 June 2025 to 31 May 2027
Certifications asked for
None stated
Suitable for SMEs
Yes
Category
Goods
CPV codes
48422000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto IQVIA
  3. Contract starts
  4. Contract ends
The buyer

NHS Trust

Type
Locked
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Recorded value
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Contact details
Name
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Email
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Phone
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Website
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Address
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The supplier

IQVIA

Contracts won, 24 months
Locked
Value won, 24 months
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Buyers, 24 months
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Companies House number
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Cite this contract

Link
https://bidskim.com/tender/115403/ca15745-patient-feedback-module-gold-managed-service-and-sms-service
Buyer reference
86f1f129-d1ca-462e-bc27-d437bb1cc4c8
Open contracting ID
ocds-b5fd17-5c9ba215-2f1c-4cf5-9043-45cf334d5eb3
Last checked
5 November 2026

NHS Trust. CA15745 - Patient Feedback Module, Gold Managed Service and SMS Service. Contract award, 25 April 2025. BidSkim, https://bidskim.com/tender/115403/ca15745-patient-feedback-module-gold-managed-service-and-sms-service (accessed 5 November 2026).