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Contract awardedFramework call-offFriends and family test

Friends & Family Test (FFT)

The service enables multiple NHS trusts to collect, manage, and analyse patient, visitor, and carer feedback to satisfy mandatory Friends and Family Test regulatory obligations. The solution must provide a consistent, organised, and timely platform for processing survey data across diverse clinical settings to facilitate actionable insights for service improvement.

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Awarded value
£96k
As published
Published
23 June 2025
Awarded
12 February 2025
Civica
Contract length
36 months
Ends 7 April 2028

What the contract covers

Service contract

Provision of patient experience survey and feedback analysis services to support NHS trusts in meeting regulatory Friends and Family Test requirements.

  • Enable Norfolk and Norwich University Hospital NHS Foundation Trust, The Queen Elizabeth Hospital NHS Foundation Trust and Norfolk Community Health and Care NHS Trust to meet their Friends and Family Test regulatory requirements.
  • Collect and act upon feedback from patients, visitors and carers in a consistent, organised and timely manner.

Terms and requirements

Contract type
Service contract
Procedure
Selective procedure
Initial term
36 months
Contract dates
1 April 2025 to 7 April 2028
Certifications asked for
None stated
Suitable for SMEs
Not stated
Category
Services
CPV codes
79311300

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Civica
  3. Contract starts
  4. Contract ends
The buyer

Norfolk and Norwich University Hospitals NHS Foundation Trust

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Friends and family test contracts, 24 months
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Contact details
Name
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Email
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Address
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The supplier

Civica

Contracts won, 24 months
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Value won, 24 months
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Buyers, 24 months
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Similar friends and family test contracts and prices

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Cite this contract

Link
https://bidskim.com/tender/252443/friends-and-family-test-fft
Buyer reference
CF-2980600D0O000000rwimUAA
Open contracting ID
ocds-b5fd17-cab22aa0-f1a9-4518-825a-0cf2811488d5
Last checked
5 November 2026

Norfolk and Norwich University Hospitals NHS Foundation Trust. Friends & Family Test (FFT). Contract award, 23 June 2025. BidSkim, https://bidskim.com/tender/252443/friends-and-family-test-fft (accessed 5 November 2026).