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Contract awardedFriends and family test

Friends and Family Test (FFT)

Provision of a digital platform and associated services to facilitate the NHS Friends and Family Test, enabling patient feedback collection, analysis, and reporting. The service must support multi-channel data capture and integration with existing trust systems to monitor patient experience metrics over a three-year initial term.

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Awarded value
£255k
As published
Published
27 November 2025
Awarded
23 July 2026
Rate My Care Ltd
Contract length
36 months
Ends 31 August 2029

What the contract covers

Open procedure contract

Provision of patient experience feedback and survey management services for NHS healthcare providers using the Friends and Family Test framework.

  • Provision of NHS Friends and Family Test (FFT) service to help people who use NHS services have the opportunity to provide feedback on their experience

Terms and requirements

Contract type
Open procedure contract
Procedure
Open procedure
Initial term
36 months
Extensions
12 months + 12 months
Longest it can run
60 months
Contract dates
1 September 2026 to 31 August 2029
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Not stated
Category
Services
CPV codes
64212100, 64212200

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Rate My Care Ltd
  3. Contract starts
  4. Contract ends
The buyer

Mid and South Essex NHS Foundation Trust

Type
Locked
Contracts, 24 months
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Recorded value
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Typical contract
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Friends and family test contracts, 24 months
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Contact details
Name
Locked
Email
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Website
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Address
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See everything Mid and South Essex NHS Foundation Trust buys
The supplier

Rate My Care Ltd

Contracts won, 24 months
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Value won, 24 months
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Buyers, 24 months
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Size
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Companies House number
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Similar friends and family test contracts and prices

4 friends and family test contracts were awarded in the East of England in the last 24 months. See who won them and what they went for, next to this one.

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Cite this contract

Link
https://bidskim.com/tender/336974/friends-and-family-test-fft
Buyer reference
C441510
Open contracting ID
ocds-h6vhtk-05ea77
Last checked
5 November 2026

Mid and South Essex NHS Foundation Trust. Friends and Family Test (FFT). Contract award, 27 November 2025. BidSkim, https://bidskim.com/tender/336974/friends-and-family-test-fft (accessed 5 November 2026).