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Contract awardedFriends and family test

FFT Surveys

Delivery of a Friends and Family Test (FFT) survey platform for the University Hospitals of Northamptonshire NHS Group. The service requires implementation, ongoing usage, technical support, and licensing to facilitate patient feedback collection across multiple hospital sites.

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Awarded value
£153k
As published
Published
12 December 2025
Awarded
28 July 2026
Civica and IQVIA
Contract length
24 months
Ends 31 August 2028

What the contract covers

Services contract

Provision of patient experience survey services, including Friends and Family Test data collection, analysis, and reporting for NHS hospital groups.

  • Provision of Friends and Family Test (FFT) Surveys Service for the University Hospitals of Northamptonshire (UHN) NHS Group

Terms and requirements

Contract type
Services contract
Procedure
Open procedure
Initial term
24 months
Extensions
12 months
Longest it can run
36 months
Contract dates
1 September 2026 to 31 August 2028
Certifications asked for
None stated
Lots
1
Suitable for SMEs
Yes
Suitable for charities and social enterprises
Yes
Category
Services
CPV codes
79311000

Services in this contract

Lifecycle

  1. Published
  2. Contract awardedto Civica and IQVIA
  3. Contract starts
  4. Contract ends
The buyer

Kettering General Hospital NHS Foundation Trust

Type
Locked
Contracts, 24 months
Locked
Recorded value
Locked
Typical contract
Locked
Friends and family test contracts, 24 months
Locked
Buys mostLocked
Contact details
Name
Locked
Email
Locked
Phone
Locked
Website
Locked
Address
Locked
See everything Kettering General Hospital NHS Foundation Trust buys
The suppliers

Civica

Contracts won, 24 months
Locked
Value won, 24 months
Locked

IQVIA

Contracts won, 24 months
Locked
Value won, 24 months
Locked
See everything they have won

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Cite this contract

Link
https://bidskim.com/tender/339514/fft-surveys
Buyer reference
C402678
Open contracting ID
ocds-h6vhtk-05f4a3
Last checked
4 November 2026

Kettering General Hospital NHS Foundation Trust. FFT Surveys. Contract award, 12 December 2025. BidSkim, https://bidskim.com/tender/339514/fft-surveys (accessed 4 November 2026).