Patient Carer Online Feedback Service

Public Services Delivery Scotland
Scotland
Open procedure
1 April 2026 to 31 March 2030

Provision of a digital feedback website for NHS Scotland to capture patient and carer experiences. The service requires robust data handling, reporting functionality, and integration with existing healthcare quality monitoring systems to support national service improvement initiatives.

Open the official notice

Awarded value: £1m; As published
Published: 8 May 2026
Awarded: 1 April 2026; Care Opinion (Scotland) Limited
Contract length: 48 months; Ends 31 March 2030

What the contract covers

Service contract

Development, hosting, and management of a secure online patient and carer feedback platform for national healthcare service delivery.

Appropriate technology and services to provide a Patient/Carer feedback website for NHS Scotland

Terms and requirements

Contract type: Service contract
Procedure: Open procedure
Initial term: 48 months
Contract dates: 1 April 2026 to 31 March 2030
Certifications asked for: None stated
Lots: 1
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72000000

Services in this contract

Patient experience and Friends and Family Test feedbackMain service£79k typicalPatient and carer online feedback website service for NHS Scotland

Lifecycle

Published
8 May 2026
Contract awardedto Care Opinion (Scotland) Limited
1 April 2026
Contract starts
1 April 2026
Contract ends
31 March 2030

The buyer

Public Services Delivery Scotland

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Friends and family test contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Phone: Locked
Website: Locked
Address: Locked

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The supplier

Care Opinion (Scotland) Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

Contact details

Website: Locked

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Cite this contract

Link: https://bidskim.com/tender/3556453/patient-carer-online-feedback-service
Buyer reference: org-178
Open contracting ID: ocds-r6ebe6-0000831340
Last checked: 5 November 2026

Public Services Delivery Scotland. Patient Carer Online Feedback Service. Contract award, 8 May 2026. BidSkim, https://bidskim.com/tender/3556453/patient-carer-online-feedback-service (accessed 5 November 2026).