Awarded 25 September 2026
NNUH PROMS
Norfolk and Norwich University Hospitals NHS Foundation Trust · East of England
Patient engagement platform tenders and contracts
UK public sector, covering 600+ buyer sites
70 contracts awarded in the 24 months to 12 October 2026
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Updated 12 October 2026 · compiled by BidSkim Limited · How we count
Patient engagement platform contracts ,
70 contracts across the UK, of any size
Recently awarded
The latest patient engagement platform contracts awarded
Awarded 20 September 2026
Mobile Check In
United Lincolnshire Teaching Hospitals NHS Trust · East Midlands
Awarded 20 August 2026
Support for the Netcall Liberty Contact Portal at PCH & the Contact Portal/Opera
North West Anglia NHS Foundation Trust · East of England
Awarded 6 August 2026
KGH - Digital Patient Mail and Hybrid Mail Solution
Kettering General Hospital NHS Foundation Trust · East Midlands
Awarded 28 July 2026
Card Medic Licence Renewal
University Hospitals Sussex NHS Foundation Trust · South East
Who wins · 24 months to October 2026
Eido Healthcare won the most patient engagement platform contracts
accuRx won the most by value. Each dot is one contract, coloured by who bought it.
CouncilsNHS and health
| Rank | Contractor | Contracts won, by buyer | Contracts | Value won | Buyers | Share |
|---|---|---|---|---|---|---|
| 1 | Eido Healthcare North West · SME · See every contract | 10 | £898k | 10 | ||
| 2joint | Netcall East of England · SME · See every contract | 5 | £1.1m | 5 | ||
| 2joint | Vital Hub UK Wales · SME · See every contract | 5 | £926k | 4 | ||
| 4joint | Imimobile Europe Ltd East of England · SME · See every contract | 4 | £1.3m | 3 | ||
| 4joint | AMPLITUDE CLINICAL SERVICES LTD South West · SME · See every contract | 4 | £275k | 3 | ||
| 6joint | Patients Know Best South East · SME · See every contract | 3 | £2.3m | 3 | ||
| 6joint | DrDoctor North East · SME · See every contract | 3 | £680k | 3 | ||
| 6joint | CINNAMON DIGITAL APPLICATIONS LIMITED South West · SME · See every contract | 3 | £398k | 3 | ||
| 9joint | accuRx East of England · SME · See every contract | 2 | £4.2m | 2 | ||
| 9joint | Concentric Health North East · See every contract | 2 | £210k | 2 |
28 more patient engagement platform contractors ranked. See the full ranking →
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Who buys
NHS and health award 99% of patient engagement platform contracts
Contracts with a published value in the last 24 months, from the type of buyer to the size of the contract.
14 buyers bought patient engagement platform more than once in the last 24 months
Each dot is a buyer, by how many patient engagement platform contracts it awarded in the last 24 months.
See who they are and when they usually buy →
Few and big, or many and small
Each dot is a buyer: how many patient engagement platform contracts it awarded against what they were worth. The busiest and biggest are named.
CouncilsNHS and health
Top buyers by contracts awarded
| Rank | Buyer | Contracts | Value |
|---|---|---|---|
| 1 | Somerset NHS Foundation Trust | 4 | £150k |
| 2 | University Hospitals Sussex NHS Foundation Trust | 3 | £1.3m |
| 3 | West Suffolk NHS Foundation Trust | 3 | £828k |
| 4 | United Lincolnshire Teaching Hospitals NHS Trust | 3 | £212k |
| 5 | Bradford Teaching Hospitals NHS Foundation Trust | 2 | £2.2m |
| 6 | Hull University Teaching Hospitals NHS Trust | 2 | £737k |
| 7 | NHS Wales Shared Services Partnership | 2 | £653k |
| 8 | Buckinghamshire Healthcare NHS Trust | 2 | £632k |
| 9 | Hertfordshire Partnership University NHS Foundation Trust | 2 | £591k |
| 10 | The Princess Alexandra Hospital NHS Trust | 2 | £345k |
Prices
Half of patient engagement platform contracts are worth less than £116k
Every contract with a published value, on a log scale, coloured by who bought it.
CouncilsNHS and health
The 10 biggest contracts hold 60% of the money
Coloured by who bought it.
- NHS Surrey and Sussex Integrated Care BoardaccuRx · 27 Feb 2026
- Bradford Teaching Hospitals NHS Foundation TrustOracle, Xerox (UK) Limited, Xerox, ZESTY LIMITED · 24 Dec 2025
- University Hospitals Sussex NHS Foundation TrustPatients Know Best · 1 Apr 2025
- NHS South, Central and West Commissioning Support UnitaccuRx · 1 Jun 2025
- Lincolnshire Partnership NHS Foundation TrustWellola Limited · 31 Mar 2026
- West Suffolk NHS Foundation TrustSynertec Limited · 12 Nov 2025
- Worthing Borough CouncilNetcall · 1 Apr 2026
- Hull University Teaching Hospitals NHS TrustPatients Know Best · 1 Mar 2025
- Greater Manchester Mental Health NHS Foundation TrustICNH Ltd T/a DoctorDr. · 10 Mar 2025
- Bradford Teaching Hospitals NHS Foundation TrustDrDoctor · 26 Feb 2026
Where and when
The South East awards the most patient engagement platform contracts
Contracts by region and by month awarded. Click a region to filter the page.
FewerMore contracts
See the regions as a table
| Region | Contracts | Value |
|---|---|---|
| South East | 13 | £7.1m |
| East of England | 12 | £3.1m |
| South West | 9 | £810k |
| East Midlands | 8 | £1.9m |
| North West | 5 | £340k |
| Yorkshire and the Humber | 5 | £3m |
| North East | 4 | £218k |
| West Midlands | 2 | £202k |
| Wales | 2 | £653k |
| Northern Ireland | 2 | £139k |
| London | 1 | £33k |
| Scotland | 0 | Not published |
Often bought with patient engagement platform
Related services
Key findings
- 60%
of the money is in the 10 biggest patient engagement platform contracts.
Of 69 contracts with a published value. - 77%
of patient engagement platform contracts are won by SMEs.
As recorded by the buyer, on 53 award notices.
Questions
How many patient engagement platform contracts does the UK public sector award?
70 in the 24 months to 12 October 2026, from 51 public buyers.
How much is a typical public sector patient engagement platform contract worth?
The median is £116k, and 74% are worth less than £250k.
Who wins the most public sector patient engagement platform contracts?
Eido Healthcare won the most (10). accuRx won the most by value (£4.2m).
Which buyers award the most patient engagement platform contracts?
NHS and health award 99% of them.
What is included
Patient-facing communication tools for NHS providers: digital and hybrid-mail letters, patient portals and pathway apps, PROMs collection and digital consent.
- Patient letters via digital and hybrid mail
- Patient pathway apps and portals (MyPathway)
- PROMs collection
- Digital patient consent
- Digital patient check-in and arrival
What is not included
- Video consultations -> it.lob.video-consultation
- Clinical referral portals -> it.lob.clinical-referral-management
- Print and post outsourcing with no patient platform -> it.ent.hybrid-mail
- SMS gateways -> it.tel.sms-messaging
- Friends and Family Test and patient experience feedback -> it.lob.patient-experience-feedback
- SMS gateways bought on their own -> it.tel.sms-messaging
- General survey tools -> it.ent.survey-consultation-platform