BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail

Bradford Teaching Hospitals NHS Foundation Trust
Yorkshire and the Humber
Open procedure
1 March 2026 to 28 February 2030

Implementation and ongoing support of a digital-by-default patient experience portal and hybrid mail solution. The solution must natively integrate with Oracle electronic patient record systems to facilitate digital letters, SMS appointment reminders, digital forms, and waiting list validation. The project requires full programme management including process mapping, testing, and service optimisation to maintain functionality across multiple NHS trust instances.

Open the official notice

Awarded value: £1.7m; As published
Published: 23 May 2025; Find a Tender
Awarded: 24 December 2025; Oracle, Xerox (UK) Limited, Xerox and 1 more
Contract length: 48 months; Ends 28 February 2030

What the buyer is asking for

Provision of digital patient experience portals and hybrid mail solutions to support outpatient pathway transformation and clinical system integration.

Lifecycle

Publishedon Find a Tender
23 May 2025
Contract awardedto Oracle, Xerox (UK) Limited, Xerox and 1 more
24 December 2025
Contract starts
1 March 2026
Contract ends
28 February 2030

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See the patient engagement platform market: prices, buyers and who wins →

The buyer

Type: NHS and health body
Patient engagement platform contracts, 24 months: 2
Open patient engagement platform tenders: 0
Typical patient engagement platform contract: £1.1m

See everything Bradford Teaching Hospitals NHS Foundation Trust buys →

How it compares

14.7× the typical patient engagement platform contract (£116k).

Cite this contract

Link: https://bidskim.com/tender/322428/bth25-103-digital-by-default-patient-experience-portal-and-hybrid-mail
Buyer reference: BTH25-103
Open contracting ID: ocds-h6vhtk-0523c3
Source: Find a Tender
Last checked: 12 October 2026

Bradford Teaching Hospitals NHS Foundation Trust. BTH25-103 Digital by Default Patient Experience Portal and Hybrid Mail. Contract award, 23 May 2025. BidSkim, https://bidskim.com/tender/322428/bth25-103-digital-by-default-patient-experience-portal-and-hybrid-mail (accessed 12 October 2026).