WSFT - Health Records - Patient Communication & Engagement Solutions

West Suffolk NHS Foundation Trust
East of England
Selective procedure
1 July 2025 to 31 October 2026

The service involves generating, managing, and distributing patient correspondence through both digital and physical channels. It supports the delivery of appointment notifications, patient letters, and reminders to improve patient engagement within a healthcare trust environment.

Open the official notice

Awarded value: £700k; As published
Published: 13 July 2026; Contracts Finder
Awarded: 12 November 2025; Synertec Limited
Contract length: 16 months; Ends 31 October 2026

What the buyer is asking for

Provision of digital and physical patient communication and engagement solutions, including automated appointment notifications, patient letters, and healthcare correspondence management services.

Category: Electronic message services

Lifecycle

Publishedon Contracts Finder
13 July 2026
Contract awardedto Synertec Limited
12 November 2025
Contract starts
1 July 2025
Contract ends
31 October 2026

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See the patient engagement platform market: prices, buyers and who wins →

The buyer

Type: NHS and health body
Patient engagement platform contracts, 24 months: 3
Open patient engagement platform tenders: 0
Typical patient engagement platform contract: £99k

See everything West Suffolk NHS Foundation Trust buys →

How it compares

6.1× the typical patient engagement platform contract (£116k).

Cite this contract

Link: https://bidskim.com/tender/3637658/wsft-health-records-patient-communication-and-engagement-solutions
Buyer reference: CF-3602600D0O000000rwimUAA
Open contracting ID: ocds-b5fd17-009d6049-5950-456c-b8df-423c82142b28
Source: Contracts Finder
Last checked: 12 October 2026

West Suffolk NHS Foundation Trust. WSFT - Health Records - Patient Communication & Engagement Solutions. Contract award, 13 July 2026. BidSkim, https://bidskim.com/tender/3637658/wsft-health-records-patient-communication-and-engagement-solutions (accessed 12 October 2026).