Quail-innovative healthcare risk management solution

Sussex Partnership NHS Foundation Trust
South East
Selective procedure
1 July 2025 to 30 June 2026

Implementation and licensing of the Quail AI platform to process patient feedback from complaints, PALS, and incident reporting systems. The solution automates the identification of themes, trends, and improvement opportunities within healthcare data to support safety and quality management.

Open the official notice

Awarded value: £40k; As published
Published: 7 July 2025
Awarded: 25 June 2025; Quantium Health Limited
Contract length: 12 months; Ends 30 June 2026

What the contract covers

Services contract

Provision of AI-powered patient experience and safety analytics software to transform unstructured feedback into actionable clinical and operational insights.

Terms and requirements

Contract type: Services contract
Procedure: Selective procedure
Initial term: 12 months
Contract dates: 1 July 2025 to 30 June 2026
Certifications asked for: None stated
Suitable for SMEs: Not stated
Category: Services
CPV codes: 72000000

Services in this contract

Patient experience and Friends and Family Test feedbackMain service£79k typicalQuail AI analytics of patient feedback, complaints and incidents

Lifecycle

Published
7 July 2025
Contract awardedto Quantium Health Limited
25 June 2025
Contract starts
1 July 2025
Contract ends
30 June 2026

The buyer

Sussex Partnership NHS Foundation Trust

Type: Locked
Contracts, 24 months: Locked
Recorded value: Locked
Typical contract: Locked
Friends and family test contracts, 24 months: Locked

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Contact details

Name: Locked
Email: Locked
Address: Locked

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The supplier

Quantium Health Limited

Contracts won, 24 months: Locked
Value won, 24 months: Locked
Buyers, 24 months: Locked
Size: Locked

Main buyers

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Cite this contract

Link: https://bidskim.com/tender/94347/quail-innovative-healthcare-risk-management-solution
Buyer reference: CF-3100200D0O000000rwimUAA
Open contracting ID: ocds-b5fd17-4be25eaf-939c-435a-ad88-4eb0394825c2
Last checked: 4 November 2026

Sussex Partnership NHS Foundation Trust. Quail-innovative healthcare risk management solution. Contract award, 7 July 2025. BidSkim, https://bidskim.com/tender/94347/quail-innovative-healthcare-risk-management-solution (accessed 4 November 2026).